Service Manager - AWP

Your Responsibilities

• Serve as the regional service expert for PALFINGER aerial work platforms, providing high-level technical and customer service support to dealers, service partners, and end users across the North American market
• Lead troubleshooting efforts for mechanical, hydraulic, and electrical systems via phone, email, and on-site support as required
• Manage global product support responsibilities for North America–built aerial work platforms, including feedback to operations, engineering, and quality teams
• Build and maintain strong, sustainable relationships with dealers and service partners through regular communication and on-site service visits
• Lead, coach, and mentor the Oklahoma City service team, setting clear expectations, fostering professional development, and promoting a safety-focused culture
• Support service documentation, service bulletin strategy, and execution, including manuals, spare parts catalogs, and technical updates
• Partner with internal departments such as Sales, Training, Spare Parts, Network Development, and Engineering to resolve market service issues and improve overall service performance

Your Qualifications

• High school diploma required; technical or business degree preferred, or equivalent experience
• Minimum of 10 years of experience working with mechanical, hydraulic, and electrical systems, preferably within lifting or aerial work platform equipment
• Demonstrated leadership experience with the ability to manage, coach, and develop a technical service team
• Strong technical aptitude with the ability to read and interpret technical specifications, schematics, and installation manuals
• Proven customer service skills, including experience supporting customers via phone, email, and in person
• Proficiency with Microsoft Office products and general computer-based business systems
• Ability and willingness to travel extensively (approximately 30–70%), including travel within North America and occasional international travel

What We Offer

• Competitive compensation and performance rewards
• 401(k) with Company match
• Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state)
• Wellness program offered
• Paid Company holidays and paid Personal Time Off (PTO)
• Opportunity for continuous learning and career growth