Service Manager

About the role

As a Service Manager, you’ll lead a major maintenance enterprise, hire and motivate an amazing team of Service Technicians, and continuously improve efficiency and customer satisfaction by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager to build a profitable location.

Responsibilities

• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
• Staff location adequately based on skills and workload
• Responsible for R&M, P&L and associated costs/budget
• Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
• Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
• Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Other duties assigned as needed

Requirements

• High School diploma required; trade-school degree a plus; bachelor’s degree preferred
• Valid driver's license with acceptable driving record
• Extensive Equipment Fleet Maintenance and leadership experience
• 5 years’ service and maintenance experience and a minimum of 3 years supervisory experience
• Strong motivational and leadership skills
• Excellent customer service skills
• Strong knowledge of maintenance accounting and P&L
• Basic computer skills (Excel)

Benefits

• Paid Parental Leave
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Pay

$71,865.00 - $103,490.00

Schedule

Not specified