Service-Manager

Responsibilities

• Ensure customer satisfaction by maintaining the best possible service standards.
• Ensure quality work is delivered to meet customer needs.
• Performs necessary duties for the safe, efficient, and profitable operation of the Service Department, accomplishing sales objectives through development of a high performing team.
• Establishes department goals and objectives, measures progress, analyzes results, and makes improvements as needed.
• Accomplishes service objectives by recruiting, orienting, and training new employees, counseling, and disciplining employees and communicating job expectations.
• Planning and reviewing compensation actions.
• Enforcing policies and procedures.
• Achieves service operational objectives by contributing information and analysis to functional strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; completing audits; determining system improvements; implementing change.
• Maintains awareness of current and projected market conditions, develop and implement appropriate strategies and programs as necessary to attain the dealership’s Service Department customer, operating and profitability objectives.

Requirements

• 3-5 years of management experience is required.
• Experience in heavy-duty truck/engine repair and installation.
• Ability to troubleshoot and diagnose service issues and resolve complaints.
• Skills in welding, electrical, and hydraulic systems are preferred.
• Ability to listen, communicate effectively and resolve conflict with customers, employees, and co-workers.
• Experience in employee supervision and personnel administration, preferably in a service technician environment.
• Ability to develop written estimates and quote bids and schedule jobs.
• Ability to read instructions, work orders, and specifications.
• Must have excellent verbal and written communication skills.
• Ability to operate computers and business applications.
• Strong problem-solving skills.
• Goal oriented and results focused.

Qualifications

• Post-high school education is preferred.
• Additional training in heavy duty trucks required.
• A combination of education, training or experience that provides the required knowledge, skills and abilities will be considered.
• Class A or B commercial driver’s license or the willingness to obtain one.