Service Manager

About the role

The Service Manager position at Trek is a critical role that leads the Service Center operations. You'll be responsible for managing the workflow, staffing, and Key Performance Indicators (KPIs) to ensure exceptional service experiences for all customers.

Responsibilities

• Lead the Service Center operations and be accountable for all decisions related to workflow, staffing, and KPIs.
• Integrate the sales and service experience, acting as the primary service advisor at the shop.
• Train your team and engage with customers to recommend the right service at the right time.
• Manage and control service costs, organize service orders, maintain a clean and efficient department, and ensure bikes are built and delivered to the sales floor.
• Communicate with customers and write more than 50% of the work orders for the shop.
• Develop employees, find efficiencies by reviewing service reports, and anticipate shop needs to support both the service and sales teams.

Requirements

• A positive, proactive attitude and motivation to help every customer.
• Fantastic hospitality—warm, approachable manner, great listening skills, and a drive to help on tough days.
• Strong leadership skills and the ability to motivate and develop future leaders.
• Effective planning and staying ahead of shop needs.
• 3+ years of bicycle service center experience.
• A commitment to delivering the best possible experience for every customer.
• A proactive approach to staying updated on industry changes and trends.

Qualifications

• Excellent communication skills, including managing all communication from the Service Department to customers.
• Positive attitude and motivation to help every customer.
• Fantastic hospitality and strong leadership skills.
• Effective planning and anticipating shop needs.
• 3+ years of bicycle service center experience.
• A commitment to delivering the best possible experience for every customer.
• A proactive approach to staying updated on industry changes and trends.

Skills

• Excellent communication skills.
• Strong leadership and motivational skills.
• Effective planning and anticipating shop needs.
• Experience in bicycle service centers.
• Commitment to delivering exceptional customer service.
• Proactivity in staying updated on industry changes and trends.

Benefits

• Flexible and fun company culture.
• Competitive health care PPO & HDHP medical plan options, dental insurance, vision insurance.
• Flexible Spending Accounts (FSA).
• Free life insurance & optional term life insurance.
• Competitive vacation package.
• 401(k) with match and Employee Stock Ownership Plans (ESOP).
• 12 weeks of maternity leave with 100% pay.
• Paid company holidays.
• Tuition reimbursement up to $15,000!
• Employee discounts on all product.
• Deep partner retail discounts.

Pay

$26.00 - $30.00 hourly rate.

Schedule

Hourly schedule based on shift availability.