Service Manager

Key Responsibilities

• Oversee the daily operations of the service department.
• Lead and have ownership of management responsibility with reference to hiring, performance management, and overall people management with assigned service technicians.
• Demonstrate leadership in day-to-day management of the Service Technicians under their direction.
• Oversee the scheduling of repairs, arrival and departure of customer machines and rentals.
• Coach, mentor, and communicate job expectations to service department team members.
• Monitor workflow and prioritize service jobs to ensure timely completion.
• Provide leadership and guidance to the technicians in diagnosing and repairing equipment to possibly include compactors, excavators, loaders and other heavy construction equipment.
• Communicate effectively with customers regarding service updates, estimates, and technical issues.
• Respond promptly to customer needs in a positive, supportive and timely manner to ensure maximum value for work performed.
• Schedule routine visits to key accounts.
• Work with the Branch Manager to provide a safe operation for the employees as well as control expenses, monitor shop efficiency, and maximize overall shop profitability.

  Requirements

  • Previous supervisory/management experience preferred.
  • 2-year technical degree or several years of comparable shop experience.
  • Knowledge of diesel engines, hydraulics, transmissions, undercarriage, track systems and components, pneumatic, electrical and fuel systems is a plus.
  • Positive attitude and desire to provide outstanding and professional customer service.
  • Excellent written, verbal and computer skills.
  • Excellent customer service skills.
  • Able to maintain safe and clean work environment.
  • Must be able to pass a drug and background screening and have an insurable driving record.

    What We Offer

    • Competitive compensation package including Salary plus Bonus.
    • Health, Dental, Vision and Life Insurance.
    • 401(k) with company match.
    • Paid Vacation, Sick and Holidays.
    • Ongoing technical training.
    • Advancement Opportunities.