Service Manager
Overview
Join the Titan Machinery team as a Service Manager where you will manage the store’s service operations and ensure top-notch customer satisfaction. In this pivotal role, you’ll oversee all aspects of service operations, ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency.
Responsibilities
Financial and Performance Management: Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflow s , including work schedules, employee schedules, and customer work orders
Customer Interaction and Experience: Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals
Documentation and Communication: Supervise and schedule employees, market the service department to ensure a steady workflow, and e nsure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner
Safety and Compliance: U phold environmental, health, and safety regulations , and e nsure all vehicles meet legal requirements
Qualifications
Required: 2+ years’ related experience and/or related military experience, or related education/training (degree, certificate, etc)
Ability to travel up to 30% of the time and work flexible hours
Ability to effectively lead and manage people
Benefits
Comprehensive Health and Dental Coverage
HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
401(k) with company matching on your FIRST DAY of employment
100% Paid Pregnancy-Related Leave and Parental Bonding
Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term disability and more!
Uniforms - 100% Paid by Titan - including laundering!
Performance-based incentives
Titan Machinery provides a generous total compensation package including the above benefits. Learn more about our benefits here: https://www.titanmachinery.com/titan-careers/careers/benefits