Service Manager

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Our employees are our greatest asset, and we pride ourselves on investing in our workforce.

About the role

As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner. This role offers an entrepreneurial, empowering workplace where you can develop a career track, leverage your current skills, and work with an incredible team.

Responsibilities

• Manages the repair and maintenance of company owned and customer equipment, including organizing the yard (Ready to Rent, Returned, Down).
• Prepares work schedules and handles service calls to meet customer needs and ensure equipment availability.
• Orders parts to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Works with equipment vendors to learn maintenance requirements and capabilities of new equipment.
• Evaluates all equipment after repairs, maintenance, or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation.
• Promotes safety awareness and performs quality control checks.
• Updates, maintains, and organizes equipment service records.
• Creates, updates, closes, and bills work orders.
• Files warranty claims in a timely fashion.
• Commissions new equipment.
• Orders parts, returns parts, and performs parts inventory.
• Disposes of solid and hazardous material waste (batteries, used oil & filters, antifreeze, wash sludge).
• Generates and manages reports, including:
  • Equipment due for service
  • Fleet status reporting
  • Equipment service record reporting
  • Open work order report
  • Warranty claim summary report
  • Inventory management
  • Parts & merchandise detail reporting
  • Financial and historical trending
  • Service department financial summary
  • Shop foreman performance tool
  • Work order chargeback
  • Halt report
  • Open PO report
  • Tech paid hours vs. worked hour report
• Performs other duties as assigned by the manager.

Requirements

• Valid driver’s license.
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts.
• Knowledge of work planning, scheduling, and other supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry.
• Planning and management experience.
• Computer literacy.
• Reporting experience.
• Inventory management experience.

Qualifications

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job.

Pay

Base Pay Range: $71,269.00 - $84,632.65. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

• Health, Dental, and Vision plans.
• 401(k) Match.
• Volunteer time off.
• Short-term and long-term disability.
• Accident, Life, and Travel insurance, as well as flexible spending.
• Tuition Reimbursement Options.
• Employee Assistance Program (EAP).
• Length of Service Awards.
• Paid time off, subject to Sunbelt’s policies:
  • 12-25 vacation days depending on years of service.
  • 5 sick days.
  • 6 holidays.
  • 2 half day holidays.
  • 2 floating holidays.
  • 1 inclusion day.
  • 1 volunteer day.

You will become eligible for benefits on the first of the month following 30 days from your start date.