Service Manager

About the role

Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.

Responsibilities

• Monitoring branch scheduling and ensuring pest tech routes are successfully completed
• Ensuring regulatory compliance and safety standards are met or exceeded
• Responding to customer concerns, including resolving cancellation requests
• Inspecting and evaluating the performance of Pest Technicians
• Maintaining inventory levels of pest control products
• Facilitating continual training of local sales and service teams

Requirements

To be successful in this role, you need:

• An associate’s degree (a four-year degree is highly desirable)
• A valid driver's license from your state of residence
• One to two years of related experience is very helpful, but not required
• You must be willing to relocate
• You are able to effectively lead and motivate others
• You have strong communications skills – impersonal, written, and presenting
• You are good at problem-solving and coming up with practical solutions
• You are able to build rapport easily and establish trust with customers and employees
• You are detail-oriented and understand the importance of safety
• You have a good aptitude for basic/intermediate math—necessary for doing calculations related to sales and service

Qualifications

Given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics when necessary.

Skills

Effective leadership, strong interpersonal skills, and the ability to handle multiple tasks simultaneously are essential.

Benefits

We offer comprehensive training and licensure, all paid by the company. Company vehicle, gas card, cell phone, and laptop are provided. Highly competitive compensation is offered, along with opportunities for advancement and career growth. Medical, dental, and vision coverage, as well as short/long-term disability and life insurance, are included. Paid time off is also provided.

Pay

TBD

Schedule

TBD