Service Manager

Key Responsibilities

• Maintain all maintenance and repair activity for company equipment.
• Develop and maintain preventive maintenance schedules.
• Prioritize repairs based on safety, compliance, and operational needs.
• Make final decisions on repairs and equipment availability.
• Ensure fleet readiness to support daily operations.
• Receive and document repair requests from drivers and equipment operators.
• Create, manage, and close work orders.
• Communicate repair status and timelines to operations and leadership.
• Order parts and coordinate outside vendor services.
• Track equipment downtime and repair progress.
• Hire, train, supervise, and terminate mechanics as required.
• Assign work and establish daily shop priorities.
• Maintain quality, productivity, and safety standards.
• Maintain a professional and safety-focused shop environment.
• Ensure compliance with DOT, OSHA, and applicable state regulations.
• Maintain accurate inspection and maintenance records.
• Prepare equipment for audits and inspections.
• Work with safety leadership to address equipment-related risks.
• Manage maintenance costs within approved budgets.
• Source parts and services efficiently.
• Maintain vendor relationships and negotiate services when needed.
• Identify opportunities to reduce downtime and long-term maintenance costs.
• Maintain maintenance documentation and records.
• Track key metrics including downtime, repair trends, and costs.
• Provide regular updates to operations and company leadership.

Required Qualifications

• Proven experience managing fleet or heavy equipment maintenance.
• Strong knowledge of tractors, trailers, forklifts, cranes, and industrial equipment.
• Understanding of DOT and safety compliance requirements.
• Experience supervising and managing mechanics.
• Strong organizational, communication, and decision-making skills.

Preferred Experience

• In a private fleet environment.
• Mechanical background with leadership responsibility.
• Familiarity with maintenance management systems.
• Authority to hire and terminate mechanics in coordination with HR.
• Authority to remove equipment from service for safety or compliance reasons.
• Full accountability for fleet availability, maintenance performance, and compliance.

Benefits

• Health insurance.
• 401(k) matching.
• Vision insurance.
• Dental insurance.
• Life insurance.
• Disability insurance.
• Paid holidays.
• PTO/Vacation/Sick.