Service Manager

About the role

Nader's Pest Raiders is seeking a full-time Service Manager to oversee all aspects of Service Center operations, including revenue, sales, profit, human resource activities, training, and compliance.

Responsibilities

• Ensure uncompromised service to customers and Team Members with a commitment to Vision, Mission, and Core Values
• Manage revenue, sales, profit, human resource activities, training, and compliance
• Multi-task and organize daily activities such as appointment scheduling, technician checks-in, and ensuring supplies and paperwork are in order
• Offer coaching, training, and support to technicians while resolving conflicts and communicating effectively
• Assist Branch Manager in achieving monthly performance goals

Requirements

• Industry experience (preferred)
• Demonstrated leadership abilities
• Effective verbal and written communication
• Conflict resolution skills
• Proven track record in achieving sales results
• Proven ability to multitask
• Strong organizational skills
• Basic math skills
• Ability to pass state regulatory agency-required licensing/certification exams
• Able to work a 40-hour (minimum) work week, accessible after hours (including weekends/holidays)
• Possess current Driver's License
• High school degree or equivalency, college preferred

Benefits

• Company vehicle
• Generous time off
• 11 paid holidays
• 401(k) with company match
• Roth IRA
• Medical, dental, and vision insurance
• High deductible HSA
• Telemedicine
• Disability, cancer, and accident insurance
• Health & Wellness suite
• Company-paid life insurance
• Optional, additional life insurance

About Our Family Of Brands

Nader's Pest Raiders is part of the Arrow Exterminators family of brands. Founded in 1964, we have grown to serve 12 states and are ranked by revenue as the sixth-largest pest and termite control company in the United States. We prioritize customer satisfaction and offer competitive compensation, a robust benefits package, and a family-oriented company culture. We are committed to hiring veterans and actively participate in acts of service for military members.

A DAY IN THE LIFE OF A SERVICE MANAGER

As a Service Manager, your responsibilities include ensuring technicians are organized in their appointment scheduling and service tickets, checking in with them daily to verify they have their vehicles, uniforms, products, equipment, and paperwork ready. Your skills in conflict resolution and effective communication are crucial for ensuring a positive experience for both your team and customers. You will also coach, train, and support technicians, assist in achieving monthly performance goals, and assist the Branch Manager.

Minimum Qualifications

• Industry experience (preferred)
• Demonstrated leadership abilities
• Effective verbal and written communication
• Conflict resolution skills
• Proven track record in achieving sales results
• Proven ability to multitask
• Strong organizational skills
• Basic math skills
• Ability to pass state regulatory agency-required licensing/certification exams
• Able to work a 40-hour (minimum) work week, accessible after hours (including weekends/holidays)
• Possess current Driver's License
• High school degree or equivalency, college preferred