Service Manager

Job Overview

The role of the Service Manager at Murphy-Hoffman Company, LLC is responsible for the day-to-day operation of the branch's Service Department in compliance with established policies and procedures. The Service Manager plans, directs, and controls the activities of the Service Department to ensure the overall growth and profit objectives are met.

Essential Functions

• Formulates major objectives, specific plans, plan procedures, and programs for the Service Department.
• Evaluates the department’s results and performance against objectives.
• Maintains the highest quality standards of professionalism in serving customers and identifying their needs.
• Affirms present and future needs, trends, problems, and profit opportunities of the Service Department.
• Establishes short and long-term operating and financial objectives for the Service Department within the Company’s overall plans and policies.
• Ensures that approved policies and objectives are clearly understood and effectively applied within the department.
• Formulates annual and monthly sales/profit objectives and expense budgets in accordance with company objectives.
• Reviews and appraises the results of activities within the department and takes appropriate action as necessary.
• Travels with the outside sales force and own on to customer locations on a regular basis to promote the Service Department and dealerships.
• Works with the Parts Manager and outside sales force in a proactive way to improve labor sales efforts of the outside sales force.
• Maintains appropriate communication within and between all departments within the branch.
• Promotes safe work habits and ensures that safety rules are followed.
• Develops and maintains policies and practices which will ensure positive employee and customer relations.
• Is familiar with the activities of competition, market conditions, and department operation; keeps the Branch Manager informed.
• Collaborates with the Warranty Manager in coordinating the processing of warranty claims and administering warranty and policy adjustments in the most fair and honest manner for the customer, dealership, and vendor.

Qualifications

• CDL preferred.
• Minimum of four years’ experience in related field.
• Excellent leadership and communication skills.
• Previous supervisory experience required.
• Positive can-do attitude.
• Strong work ethics and commitment to extra hours when needed.

Benefits

• Competitive Salary.
• Medical, Dental, and Prescription Insurance.
• Disability and Life Insurance.
• Paid Time Off program.
• 401(k) and Profit Sharing with Employer Match.
• Flexible Spending Account.
• Internal Promotion Opportunities.
• On-the-Job Training.

About

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. MHC is an expansion of the original company, Ozark Kenworth, Inc., which started in Springfield, Missouri, in January 1975. The company has grown and expanded to become a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company offering a complete array of finance and insurance services. MHC believes in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional. Equal Opportunity Employer / Veterans / Disabled.