Service Manager

Job Overview

The role of the Service Manager at Murphy-Hoffman Company, LLC is responsible for the day-to-day operation of the branch's Service Department in compliance with established policies and procedures. The Service Manager plans, directs, and controls the activities of the Service Department to ensure the overall growth and profit objectives are met. They formulate major objectives, specific plans, procedures, and programs for the Service Department; evaluate the department’s results and performance against objectives; maintain the highest quality standards of professionalism in serving customers and identifying their needs; assess present and future needs, trends, problems, and profit opportunities of the Service Department; establish short and long-term operating and financial objectives for the Service Department; ensure that approved policies and objectives are clearly understood and effectively applied within the department; formulate annual and monthly sales/profit objectives and expense budgets in accordance with company objectives; review and appraise the results of activities within the department and take appropriate action as necessary; travel with the outside sales force and own on to customer locations on a regular basis promoting the Service Department and dealerships; work with the Parts Manager and outside sales force in a proactive way to improve labor sales efforts of the outside sales force; maintain appropriate communication within and between all departments within the branch; promote safe work habits and ensure that safety rules are followed; develop and maintain policies and practices which will ensure positive employee and customer relations; be familiar with the activities of competition, market conditions, and department operation; keep the Branch Manager informed; coordinate the processing of warranty claims with the Warranty Manager and administer warranty and policy adjustments in the most fair and honest manner for the customer, dealership, and vendor.

Essential Functions

• Plans, directs, and controls the activities of the Service Department to ensure the overall growth and profit objectives are met.
• Formulates major objectives, specific plans, procedures, and programs for the Service Department.
• Evaluates the department’s results and performance against objectives.
• Maintain the highest quality standards of professionalism in serving customers and identifying their needs.
• Afford assessment of present and future needs, trends, problems, and profit opportunities of the Service Department.
• Establish short and long-term operating and financial objectives for the Service Department.
• Ensure that approved policies and objectives are clearly understood and effectively applied within the department.
• Formulate annual and monthly sales/profit objectives and expense budgets in accordance with company objectives.
• Review and appraise the results of activities within the department and take appropriate action as necessary.
• Travel with the outside sales force and own on to customer locations on a regular basis promoting the Service Department and dealerships.
• Work with the Parts Manager and outside sales force in a proactive way to improve labor sales efforts of the outside sales force.
• Maintain appropriate communication within and between all departments within the branch.
• Promote safe work habits and ensure that safety rules are followed.
• Develop and maintain policies and practices which will ensure positive employee and customer relations.
• Be familiar with the activities of competition, market conditions, and department operation.
• Keep the Branch Manager informed.
• Cook the processing of warranty claims with the Warranty Manager and administer warranty and policy adjustments in the most fair and honest manner for the customer, dealership, and vendor.

About the Role

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Manager. The role of the Service Manager is responsible for the day-to-day operation of the branch’s Service Department in compliance with established policies and procedures. Plans, directs, and controls the activities of the Service Department to ensure the overall growth and profit objectives are met. Formulates the major objectives, specific plans, plan procedures, and programs for the Service Department; evaluates the department’s results and performance against objectives. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs. Assesses present and future needs, trends, problems, and profit opportunities of the Service Department. Within the Company’s overall plans and policies, establishes short and long-term operating and financial objectives for the Service Department. Ensures that approved policies and objectives are clearly understood and effectively applied within the department. Formulates annual and monthly sales/profit objectives and expense budget in accordance with company objectives. Reviews and appraises the results of activities within the department and takes appropriate action as necessary. Travels with outside sales force and own on to customer locations on a regular basis promoting Service Department and dealerships. Works with Parts Manager and outside sales force in a proactive way to improve labor sales efforts of outside sales force. Maintains appropriate communication within and between all departments within the branch. Promotes safe work habits and ensures that safety rules are followed. Develops and maintains policies and practices which will ensure positive employee and customer relations. Is familiar with the activities of competition, market conditions, and department operation; keeps the Branch Manager informed. Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership, and vendor. Performs other duties as assigned by a supervisor. SAFETY-SENSITIVE This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.

Qualifications

• CDL preferred.
• Minimum of four years’ experience in related field.
• Must display excellent leadership and communication skills.
• Requires previous supervisory experience.
• Must have positive can-do attitude.
• Must have strong work ethics and commitment to extra hours when needed.

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional. Equal Opportunity Employer / Veterans / Disabled