Service Manager

About the role

Join Maple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky and two-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creating iconic destinations.

Responsibilities

• Collaborate with the management team to create solutions for increased revenue and reduced spending
• Collaborate with accounting personnel to report expenditures
• Regularly collaborate on restaurant-specific standard operating procedures (SOPs)
• Recruit exceptional hourly staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company culture
• Cultivate the restaurant’s in-house training program for all hourly positions – and ensure knowledge retention
• Actively prepare for and participate in weekly Manager meetings
• Work with the chef team to ensure 100% customer satisfaction by auditing menu items and communicating often with guests during service
• Maintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems
• Communicate effectively and genuinely with guests, staff members and other departments
• Maintain a friendly, caring and professional demeanor at all times in a fast-paced environment
• Respond quickly to guest complaints and requests in a friendly and professional manner. Consistently following up to ensure guest satisfaction that meets and exceeds our hospitality standards
• Keep up to date on the industry competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles

Requirements

• 2+ years of Management experience
• High volume restaurant experience is a must
• Strong written and verbal communication skills
• Strong passion and dedication to food, beverage, and service
• Polished, professional, and energetic approach to floor management
• Able to work well in a systems-driven environment
• Basic Knowledge of MS Office and common restaurant systems and software
• Able to be adaptable and abide by policies and values of company
• Attention to detail and commitment to quality

Qualifications

• Ability to move about freely
• Ability to lift to 25 lbs
• Must be able to be stationary for extended periods of time in a seated position
• Must be able to stand and/or walk for extended periods of time
• Present a professional appearance

Skills

• Ability to move about freely
• Ability to lift to 25 lbs
• Ability to be stationary for extended periods of time in a seated position
• Ability to stand and/or walk for extended periods of time
• Presentation of a professional appearance

Benefits

• Flexible schedule
• Comprehensive benefits package
• Opportunities for career advancement
• Continuing education and training

Pay

• $Competitive salary based on experience and qualifications

Schedule

• Variable schedule to accommodate high-volume operations

Other

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