Service Manager

Responsibilities

• Deliver an exceptional customer experience that creates long-term loyalty through prompt, professional, and personalized service
• Serve as the key liaison between technicians and customers, ensuring clear communication and a seamless service process
• Take full ownership of the customer journey — from initial contact through vehicle delivery, ensuring every interaction leaves a lasting positive impression
• Lead, mentor, and develop a high-performing team of technicians and service advisors through coaching, accountability, and support
• Recruit, interview, hire, and retain top industry talent that aligns with our culture and standards
• Strategically distribute work between technicians to maximize efficiency, productivity, and workflow
• Prioritize repair orders and required services while maintaining quality, urgency, and operational excellence
• Provide concierge-level support for all owner inquiries, whether by phone or in person, ensuring every customer feels valued and taken care of
• Build strong, lasting relationships with customers that drive repeat business and referrals
• Foster a culture that attracts top professionals in the industry — a department people are proud to join and stay with

Qualifications

• Minimum 4 years of automotive Service Management experience
• Strong technical automotive knowledge with the ability to effectively lead technicians and advisors
• Proven success managing, motivating, and retaining high-performing teams
• Reynolds & Reynolds experience preferred
• Previous dealership experience strongly preferred
• Hightly organized with excellent communication and leadership skills

Benefits

• Medical, Dental, Vision
• Short- and Long-Term Disability
• Paid Basic Life Insurance
• 401(k)
• Personal Time Off
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Saturday Lunches
• Discounts on products and services