Service Manager

About the role

Hilltop Residential is a rapidly growing company dedicated to providing an exceptional living and working environment. As part of the acquisition of an upcoming property, we are seeking a Service Manager to join our team.

Responsibilities

• Organize, prioritize, and ensure service requests and repairs are made correctly and in a timely manner.
• Inspect grounds, buildings, and other community features daily to minimize liability concerns and maintain excellent curb appeal.
• Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner.
• Understand and execute service requests using computer software systems daily.
• Perform turnkey work as required and ensure all make-readies are inspected.
• Follow the standard operating procedures.
• Keep basic knowledge of local and state codes for permitting, sign ordinances, and pool regulations.
• Follow and enforce the company's policies and procedures.
• Communicate effectively with residents, fellow associates, vendors, and supervisors.
• Work with the community director to handle maintenance-related resident problems.
• Assist the community director with documenting counseling sessions with maintenance staff.
• Maintain a preventative maintenance program to minimize emergency and service repairs.
• Maintain hazard communications program; teach and promote safe work practices.
• Assist with recruiting, hiring, and training of quality staff; recommend promotions and terminations when necessary.
• Work with the community director to obtain competitive bids for maintenance-related expenses.
• Monitor inventory and maintain appropriate levels of parts and supplies.

Requirements

• 1+ years of hands-on general maintenance experience.
• Strong proficiency with property management software systems.
• Availability to work a flexible schedule, including weekends.
• Rotating on-call responsibility for after-hours emergencies.
• EPA/HVAC license or certification (required).
• Valid driver's license and/or access to reliable transportation.

Qualifications

This role will require an EPA Universal or HVAC certification. If you meet all other requirements and are chosen for this position, Hilltop Residential will invest in your professional development by covering the cost for you to obtain the required certification.

Skills

Not specified.

Benefits

Competitive Pay
401k with Company Match
Comprehensive Medical, Dental, and Vision Plans
Paid Life Insurance
Employee Referral Program
Short and Long Term Disability
Paid Time Off
Employee Rent Discount Program
Rapidly Growing Company with Opportunities for Growth

Pay

N/A

Schedule

N/A