Service Manager
Ginkgo Residential · Greensboro, NC · 6 days ago
ManagementFull-time
Key Responsibilities
- Lead, coach, and develop the service team, fostering a culture that reflects Ginkgo’s values and promoting accountability and growth
- Plan, schedule, and assign daily maintenance tasks, ensuring work is completed accurately, efficiently, and on time
- Oversee all aspects of property maintenance, including service requests, preventative maintenance, and apartment turns
- Coverage of service requests with a strong focus on resident satisfaction, putting People First in every interaction
- Coordinate and manage third-party vendors and subcontractors; assist in the bidding process and ensure quality and cost control
- Operate within budgetary guidelines, making strategic decisions regarding repairs, staffing, and vendor usage
- Perform regular inspections of the property, units, and systems to ensure safety, cleanliness, and operational efficiency
- Maintain inventory, order supplies, and manage purchase orders and invoices through property management systems
- Ensure compliance with all safety regulations, company policies, and local/state requirements
- Participate in on-call rotation and respond to after-hours emergencies as needed
- Promote sustainable practices in maintenance operations, supporting Ginkgo’s commitment to being Rooted in Sustainability
- Continuously improve processes and develop team capabilities to Cultivate & Elevate performance
Qualifications/Requirements
- Minimum of 3 years of maintenance experience (multifamily required)
- Minimum of 2 years of experience managing at least two direct reports
- HVAC, EPA, and CPO certifications
- Strong knowledge of building systems including HVAC, plumbing, electrical, and appliances
- Experience with property management software (e.g., Onesite, Yardi, or similar) preferred
- Strong leadership, organizational, and problem-solving skills
- Excellent communication and customer service skills
- Able to manage multiple priorities and act decisively with purpose
- Valid driver’s license
- Availability for rotating weekends and on-call emergency maintenance