Service Manager

Qualifications

Self-motivated and willing to learn
Takes pride in their work
Adaptable to changing priorities
Good work ethic and positive attitude
Good communication skills
High level of integrity
Basic understanding of financial principles relative to Service Department operations
Proficient with computer applications
Familiar with John Deere and/or competitive products
Ability to analyze and interpret internal reports
Ability to work extended hours
Successfully completes a pre-employment background investigation and drug test
Forklift experience (preferred)
Education: Bachelor’s degree in business management and/or minimum of three plus (3) years’ experience in Service Department operations

Job Responsibilities

• Develops, communicates, enforces, and monitors effective Service Department(s) processes to ensure internal and external customer satisfaction.
• Creates annual Service Department(s) goals and budget, in alignment with the organization’s financial and operational objectives.
• Develops and executes Service Department(s) marketing plan and monitors monthly to ensure achievement of departmental goals.
• Captures customer clinics, field days, and related promotional events with Sales and Marketing teams.
• Schedules and assigns jobs and work areas to employees in the Service Department(s) according to their skills and knowledge.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Schedules and assigns jobs and work areas to employees in the Service Department(s) according to their skills and knowledge.
• Ensures all departmental tools, equipment, and vehicles are in good, safe working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.
• Works with Technical Hotline team to assign Road Tech work orders to appropriate technicians.
• Works with sales team and customers to schedule delivery driver(s) pickups and deliveries.
• Other duties as assigned by Manager.