Service Manager

About the role

At EquipmentShare, we’re hiring a Service Manager at our rental facility in Kalispell, MT. This position will lead a team of Heavy Equipment Maintenance Technicians (Mechanics) and is responsible for creating, assigning, and monitoring work orders, tracking machine service intervals, ordering parts, and diagnosing issues.

Primary Responsibilities

• Create, assign, and monitor work orders
• Track machine service intervals
• Order parts
• Diagnose issues using real-time data from hundreds of makes and models
• Coordinate and supervise quality performance of mechanics and service personnel
• Schedule repairs for customer and company-owned rental equipment
• Maintain and nurture existing customer relationships
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
• Train and develop employees
• Maintain a safe work environment
• Perform other duties as assigned

Why EquipmentShare?

We’re a people-first company powered by cutting-edge technology. Our T3 platform supports your job, making it easier, safer, and more connected. We offer competitive compensation, a company-provided truck, medical, dental, and vision coverage, a 401(k) plan with company match, generous PTO, and paid volunteer time. We also provide gym membership, wellness programs, annual tool and boot reimbursements, and access to industry-leading diagnostic tools.

Skills and Qualifications

• Industry knowledge (rental industry or related construction field)
• Innovative and dependable
• Three years of maintenance and service experience
• Strong interpersonal and problem-solving skills
• Adaptable to a fast-paced, growing company
• Experience leading maintenance teams
• Valid driver's license with acceptable driving record
• Must be at least 21 years old to operate company vehicle

Physical Requirements

• Able to move, stand, stoop, and bend freely
• Able to lift up to 50 pounds at times

About You

You want to be part of a team that’s transforming an industry for the sake of making it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. You embrace change and continuous improvement, and you’re energized by challenges. We’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Skills and Qualifications Required

• Industry knowledge (rental industry or related construction field)
• Innovative and dependable
• Three years of maintenance and service experience
• Strong interpersonal and problem-solving skills
• Adaptable to a fast-paced, growing company
• Experience leading maintenance teams
• Preference given to applicants with experience and/or a background in the construction industry
• Competitive, but thrive in a team-oriented environment

Education and Experience

• High school diploma, trade school certificate preferred
• Experience in field service, maintenance, and repair preferred

Physical Requirements

• Able to move, stand, stoop, and bend freely
• Able to lift up to 50 pounds at times

A Workplace For All

We believe the best solutions come from a diverse team. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do. EquipmentShare is an Equal Opportunity Employer (M/F/D/V).