Service Manager
Cumberland Companies · Ocala, FL · 4 mo ago
ManagementFull-time
Key Responsibilities
- Manage daily operations of an efficient, profitable Service Department
- Build strong customer relationships through clear communication and follow-through
- Support and guide technicians through training, development, and performance feedback
- Uphold warranty guidelines and ensure accurate documentation
- Maintain high product and technical knowledge to support the team
- Identify opportunities to improve productivity and reduce costs
- Maintain departmental organization, workflow, and adherence to processes
- Collaborate with other departments to achieve dealership goals
- Champion a culture of teamwork, respect, and continuous improvement
Required Qualifications
- 5+ years of technical experience in the medium/heavy-duty truck industry
- Technician training such as ASE and/or OEM certifications (desired)
- Strong internal and external customer service abilities
- Familiarity with warranty processes and guidelines
- Proven ability to lead others in a positive, empowering way
- Strong written and verbal communication skills
- High degree of product and technical knowledge
- Strong organizational abilities and comfort with multitasking
Preferred Qualifications*
- Working knowledge of Microsoft applications used at this location
- Commitment to personal and professional development
- Knowledge of International and supplier warranty policies
- Ability to support teamwork and a respectful, collaborative environment
Benefits
- 8 Paid Holidays
- PTO
- Vacation
- Paid Birthday Off
- $500 Employee Referral Bonus
- Mentorship & Internship Programs
- Paid Training & Certification Reimbursements
- 401(k) with Employer Match (Fidelity)
- Medical / Dental / Vision Options
- Life & AD&D Coverage
- Supplemental Life Insurance
- ShortTerm & LongTerm Disability Options
- 24/7 Access to Teladoc
- Free & Confidential Employee Assistance Program
Pay
A comprehensive, people first benefits package including:
- 8 Paid Holidays
- PTO
- Vacation
- Paid Birthday Off
- $500 Employee Referral Bonus
- Mentorship & Internship Programs
- Paid Training & Certification Reimbursements
- 401(k) with Employer Match (Fidelity)
- Medical / Dental / Vision Options
- Life & AD&D Coverage
- Supplemental Life Insurance
- ShortTerm & LongTerm Disability Options
- 24/7 Access to Teladoc
- Free & Confidential Employee Assistance Program
Schedule
Full Time