Service Manager

About the role

Crystal Water Plumbing is a fast-growing, customer-focused plumbing company committed to delivering 5-star service, quality workmanship, and transparent pricing. We serve both residential and commercial clients with a comprehensive range of plumbing and gas fitting solutions.

Key Responsibilities

• Supervise and support service technicians, providing coaching, training, and performance feedback.
• Oversee scheduling, dispatch, and job assignments to maximize efficiency and customer satisfaction.
• Handle escalated customer inquiries and complaints, ensuring prompt and professional resolution.
• Maintain service quality, review completed jobs, and implement improvements as needed.
• Track department metrics (e.g., sold hours, revenue goals, customer satisfaction scores).
• Aid in hiring, onboarding, and ongoing training of service team members.
• Ensure compliance with company SOPs, safety standards, and local plumbing codes.
• Collaborate with office staff and other managers to optimize workflow and communication.
• Participate in regular management meetings and contribute to company growth initiatives.

Qualifications

• 3+ years of experience in a service management or supervisory role (plumbing or home services preferred).
• Strong leadership, communication, and problem-solving skills.
• Prioritizes motivation and development of technicians.
• Experience with scheduling/dispatch software (Field Pulse or similar a plus).
• Customer-focused mindset with a commitment to quality and professionalism.
• Knowledge of local plumbing codes and industry best practices.
• Valid driver’s license; able to pass background check.

Compensation & Benefits

• Competitive salary plus performance bonuses.
• Paid vacation and sick leave.
• 401(k), training, and opportunities for advancement.

Company Culture

A supportive, team-oriented company culture.