Service Manager

Position Summary

The Service Manager is responsible for leading the day-to-day operations of CraneWorks' Olathe, Kansas service department while driving a culture centered on safety, customer satisfaction, accountability, and operational excellence.

Responsibilities

• Leading the day-to-day operations of the service department
• Driving a culture centered on safety, customer satisfaction, accountability, and operational excellence
• Providing leadership to service technicians, service advisors, field service personnel, and shop operations
• Ensuring the highest quality repairs and maintenance of cranes, boom trucks, truck-mounted equipment, and other heavy construction equipment
• Maximizing technician productivity and efficiency
• Achieving financial and operational goals
• Delivering an exceptional customer experience from initial service request through equipment delivery
• Partnering closely with Parts, Sales, Rental, and Operations to optimize workflow, improve profitability, and minimize customer downtime

Requirements

• Extensive heavy equipment service experience
• Strong business acumen
• Hands-on leadership skills
• Effective coaching and development of employees
• Management of multiple priorities
• Solving complex technical and operational issues
• Building strong customer relationships

Qualifications

• Proven track record of success in a similar role
• Experience managing a team of service technicians, service advisors, field service personnel, and shop operations
• Knowledge of crane and heavy equipment repair and maintenance procedures
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Passion for leading high-performing teams in a fast-paced environment

Skills

• Leadership
• Team Management
• Technical Proficiency
• Customer Service
• Problem Solving

Benefits

Equal Employment Opportunity

CraneWorks is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all qualified applicants and employees are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local law. We believe that a diverse workforce strengthens our organization and enhances our ability to serve our customers and communities.