Service Manager

About the role

Directs staff of Service Department in branch to provide quality service to all customers.

Job Responsibilities

• Directs, monitors, and motivates staff of the branch service department to provide quality service to all customers.
• Provides continued, up-to-date training of branch service and sales personnel.
• Inspects termite and pest control work done by the branch personnel to ensure compliance with company standards.
• Responds to customer complaints.
• Contacts pending cancellations in an attempt to retain account.
• Maintains current awareness of number of customers remaining to be serviced in the month.
• Takes responsibility of servicing pest routes when necessary.
• Maintains inventory.

Job Requirements

• High school diploma or general education degree (GED).
• Valid driver's license from state of residence.
• 2 or 4 year degree strongly preferred.
• 1-2 years related experience preferred.
• Ability to read and interpret documents, write routine reports and correspondence, speak effectively, calculate figures and amounts, apply concepts of basic algebra and geometry, solve practical problems, interpret documents, read and understand safety rules, operating and maintenance instructions, and procedure manuals.
• Knowledge of dry chemicals and pesticides.
• Familiar with Department of Transportation (DOT) rules and regulations.

Physical Demands and Working Conditions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Incumbent Must Be Prepared To Move up to 10 pounds regularly, and 11-20 lbs frequently, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Use legs and/or hands and arms to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc., in a manner that exceeds what is required for ordinary locomotion.
• Bend legs and spine downward and forward to crouch or squat, and bend legs at the knee to come to rest on a surface with one or both knees, including crawling on hands and knees or hands and feet.
• Push objects forward, downward, or outward with sustained force using the upper extremities to press with steady force, and drag, draw, haul, or tug objects with sustained motion using the upper extremities to exert force.
• Extend his/her hands and arms in any direction to reach objects, and move objects from a lower to a higher position, or move objects horizontally from one position to another, by lifting or carrying objects either in his/her hands or arms or by strapping equipment to the body; requires substantial use of upper extremities and back muscles.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
• Operate a motor vehicle and use electrically and manually powered hand tools for securing objects to surfaces.
• Is Required To Have Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, and to determine the accuracy, neatness, and/or thoroughness of work assigned , or make general observations of facilities or structures (i.e., inspection).
• Visual acuity to operate motor vehicles or equipment.
• Will Be Subject To Both inside (not necessarily temperature controlled) and outside (without protection from weather; extreme heat-above 100 and/or cold-below 32 for more than one hour) environmental conditions.
• Hazardous physical conditions, such as mechanical parts, vehicles, electrical current, heights and scaffolding, chemical exposure, and/or high heat.
• Atmospheric conditions affecting the respiratory system of the skin, such as fumes, odors, dust, mold, mist, gas, poor ventilation.
• Exposure to animals and insects.
• Meet physical requirements and/or pass medical certification in compliance with state and/or federal regulatory requirements and company safety policies relating to carrying and wearing personal protective equipment (PPE), including, but not limited to an OSHA compliant respirator.
• Work in confined spaces, narrow aisles, or passageways which could cause reactions in those with claustrophobic tendencies.

Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period!
• For more information about our benefits, see below!
• We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries.
• We serve consumer and business customers across multiple industries.
• We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Total Rewards Program

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement
• 401(k) retirement plan with company-matching contributions
• Work-Life Balance
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility