Service Management and Automaton, VP - Enterprise Technology

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, scam-warning, duplicated lines, application instructions. Include a section only when posting has real specific content. Avoid filler like "commensurate with experience". Pay/Schedule/Benefits only if posting actually states them. We need to extract substantive content: Business description, job description, key responsibilities, required qualifications, expected annual base salary range, additional compensation and benefits. We need to format sections: maybe "About the role" (job description), "Responsibilities" (key responsibilities), "Requirements" (required qualifications), "Benefits" (additional compensation and benefits), "Pay" (salary range). Possibly "Skills" not needed if not explicit. "Schedule" not present. We need to preserve all substantive info, not invent or summarize away detail. So we need to include all details from job description, responsibilities, qualifications, salary, benefits. We must not include boilerplate like EEO, accommodation, securities license, application instructions, etc. We need to remove duplicated lines. Let's extract: Business Description: "Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, X (Twitter), and Instagram. Business Description Blackstone Technology & Innovations (BXTI) is the technology organization at the core of Blackstone’s businesses and growth initiatives. We design and deliver enterprise platforms and services that manage risk, create efficiency, and improve transparency across the firm and its global community of investors and portfolio companies. BXTI operates with an entrepreneurial mindset—collaborative, fast‑moving, and outcome‑driven—while maintaining the rigor required to support a complex global enterprise. We value leadership, accountability, and continuous improvement, and we expect our leaders to help the firm maintain its competitive edge." We can combine into a paragraph about the company and BXTI. Job Description: "The Vice President, Service Management is responsible for defining and executing the Enterprise Service Management vision, strategy, operating model, and platform roadmap. This role owns the Service Management Platform, ensuring it delivers scalable, secure, and innovative capabilities that support business operations and long-term growth, with the unique opportunity to replace the existing tooling and introduce a new, AI-Native Service Management platform across the firm. As a key leader in the firm's digital transformation agenda, the Vice President will drive modernization of Enterprise Service Delivery through intelligent automation, AI-enabled workflows, predictive analytics, and continuous service innovation. The role is accountable for evolving the digital employee experience by designing seamless, best-in-class service interactions that improve productivity, simplify engagement, and increase adoption across the enterprise. The Vice President, Service Management champions service delivery best practices across Technology, Operations, HR, Procurement, Finance, Facilities, and Corporate Services, driving alignment on where services and capabilities should be centralized, standardized, and consistently implemented. This role brings clarity, accountability, and discipline to shared services while enabling teams to move faster, reduce friction, and deliver better business outcomes through well-designed, well-governed services. By combining platform ownership, operational excellence, and experience-led design, this role will deliver measurable business outcomes through increased automation, improved service quality, enhanced employee satisfaction, reduced operating costs, and a unified enterprise service management ecosystem." Key Responsibilities: bullet list under headings: Service Management Strategy & Transformation, AI, Automation & Platform Leadership, Employee Experience & Service Delivery, Operational Excellence, Governance & Leadership. Each has sub-bullets. We need to preserve all details. So we need to list each bullet. Let's extract each bullet: Under Service Management Strategy & Transformation: - Partner closely with Corporate and Operational business units across the firm to understand business priorities, operating models, and service needs. - Define and execute an Enterprise Service Management strategy, operating model, governance framework, and transformation roadmap to increase cycle times, reduce employee friction, and improve auditability. - Building trusted relationships across all functions and ensuring the firm’s service management capabilities, platform investments, and service delivery priorities align with business objectives. - Scope and drive an enterprise-wide Service Transformation program that improves service quality, operational efficiency, and workforce productivity. Under AI, Automation & Platform Leadership: - Drive the modernization of the firm’s Service Management ecosystem through AI, automation, workflow orchestration, and predictive analytics. - Lead the adoption of intelligent automation and generative AI to enable proactive, scalable, and data-driven service delivery. - Collaborate closely with both technology and functional leaders to develop subject matter expertise of Blackstone's critical corporate and operational workflows. - Identify opportunities to use AI to streamline processes, reduce manual efforts, and accelerate digital transformation across the enterprise. Under Employee Experience & Service Delivery: - Own the digital employee experience, including self-service, knowledge management, virtual agents, portals, and omnichannel engagement, transforming the way Blackstone employees interact with Technology and Corporate services across the firm. - Establish, develop, and maintain strong relationships with key stakeholders, including line of business CAOs and COOs, to solicit feedback on employee experience, increase technology adoption, improve accessibility, and reduce friction across the employee journey. - Collaborate with Technology Support Leaders to establish service standards and experience metrics that drive productivity, satisfaction, and continuous improvement. Under Operational Excellence, Governance & Leadership: - Oversee enterprise service delivery across Technology, HR, Finance, Procurement, Facilities, and other corporate functions. - Drive process standardization, governance, performance management, and continuous improvement across shared services. - Lead high-performing cross-functional teams, manage strategic vendor partnerships, and deliver measurable outcomes through automation, cost optimization, service quality improvements, and enhanced employee experience. Required Qualifications: - Minimum 15 years of progressive experience in Technology Transformation. - Experience with Service Management, IT Operations, Digital Workplace, and Enterprise Platforms are preferred. - Minimum 5 years of leadership experience managing enterprise-scale service delivery, platform modernization, or shared services organizations. - Demonstrated leadership experience with accountability for program outcomes and execution. - Proven experience building relationships and collaborating effectively across investment teams and corporate functions in a fast-paced environment. - Exceptional communication and presentation skills, with experience influencing senior stakeholders. - Proven experience balancing strategic vision with execution‑level detail. - Demonstrated success driving digital transformation initiatives through AI, automation, analytics, and process optimization. - Proven experience leading complex initiatives involving multiple technical teams and business partners. - Self‑starting, entrepreneurial mindset with a strong sense of ownership and accountability. - ITIL v4 certification preferred. - Bachelor’s degree or equivalent practical experience in a relevant technology field. Additional compensation and benefits: "Additional compensation and benefits offered in connection with the role consist of comprehensive health benefits, including but not limited to medical, dental, vision, and FSA benefits; paid time off; life insurance; 401(k) plan; and discretionary bonuses. Certain employees may also be eligible for equity and other incentive compensation at Blackstone’s sole discretion." Pay: "Expected annual base salary range: $160,000 - $225,000 Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables." We need to include Pay section only if posting actually states them. Yes, salary range is stated. So include Pay. Schedule: not present, so omit. Benefits: we have benefits details; include Benefits section. We need to avoid boilerplate like EEO, accommodation, securities license, application instructions. Also remove duplicated lines like "The duties and responsibilities described here are not exhaustive..." etc. Also remove "Assignments, duties, and responsibilities may be changed at any time..." etc. Also remove "Blackstone is committed to providing equal employment opportunities..." etc. Also remove "If you need a reasonable accommodation..." etc. Also remove "Depending on the position, you may be required to obtain certain securities licenses..." etc. Also remove "Please speak with your Blackstone Recruiting contact..." etc. Also remove "To submit your application please complete the form below...." etc. Now produce HTML fragment. Structure:

  About the role

  ... (job description paragraph)

  Responsibilities

  • ... (maybe group under subheadings? The instruction says use
    • for any list of duties/requirements/benefits. It didn't forbid headings inside list? Probably we can keep subheadings as

      ? But they said use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So only those headings allowed as

      . We could still have

      inside? Not specified. Safer to not add extra headings; just list all responsibilities as

      items. But we might lose grouping. However we can keep the responsibility headings as plain text inside

      maybe bold? But we cannot add extra headings. We'll just list each bullet as

      . That preserves all details. Similarly for Required Qualifications: list each as

      . Benefits: list each benefit as

      . Pay: maybe a

      with salary range. We need to ensure we don't repeat job title as heading. Already not. Let's craft About the role paragraph: combine business description and job description? The "About the role" could be the job description summary. We'll include the job description paragraph (the Vice President responsibilities). Could also include business description as part of About the role? Might be okay. But we need to preserve all substantive information. So we need to include business description somewhere. Could be in About the role paragraph as well. Thus About the role paragraph: include both the business description about Blackstone and BXTI and the job description specifics. Let's write:

      Blackstone is the world’s largest alternative asset manager, seeking to deliver compelling returns for institutional and individual investors by strengthening the companies in which it invests, with over $1.3 trillion in assets under management across real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Blackstone Technology & Innovations (BXTI) is the technology organization at the core of Blackstone’s businesses and growth initiatives, designing and delivering enterprise platforms and services that manage risk, create efficiency, and improve transparency across the firm and its global community of investors and portfolio companies. BXTI operates with an entrepreneurial mindset—collaborative, fast‑moving, and outcome‑driven—while maintaining the rigor required to support a complex global enterprise, valuing leadership, accountability, and continuous improvement.

      The Vice President, Service Management is responsible for defining and executing the Enterprise Service Management vision, strategy, operating model, and platform roadmap. This role owns the Service Management Platform, ensuring it delivers scalable, secure, and innovative capabilities that support business operations and long‑term growth, with the unique opportunity to replace the existing tooling and introduce a new, AI‑Native Service Management platform across the firm. As a key leader in the firm's digital transformation agenda, the Vice President will drive modernization of Enterprise Service Delivery through intelligent automation, AI‑enabled workflows, predictive analytics, and continuous service innovation. The role is accountable for evolving the digital employee experience by designing seamless, best‑in‑class service interactions that improve productivity, simplify engagement, and increase adoption across the enterprise. The Vice President champions service delivery best practices across Technology, Operations, HR, Procurement, Finance, Facilities, and Corporate Services, driving alignment on where services and