Enterprise Service Tech

Responsibilities

• Service, troubleshoot, and repair low voltage panels, wiring, and devices.
• Provide reliable, high-quality customer support.
• Instruct customers on system operation and functionality.
• Perform system testing and signal verification.
• Maintain necessary truck stock/inventory (equipment and tools).
• Organize and utilize technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Ensure progress and completion of assigned tasks.
• Document service and hours worked.
• Complete and submit all required task-related activities, productivity, and other documentation in a timely manner.
• Complete other projects as assigned.

Requirements

• Minimum of a High School Diploma or Vocational Training.
• One (1) or more years of experience.
• Working knowledge of troubleshooting enterprise intrusion systems, fire systems, CCTV, intercom, and access control systems.
• Working knowledge of local/national codes (desired).
• Ability to read drawings and pull wires accordingly.
• Valid driver’s license and ability to clear a drug screening.
• Strong work ethic and detail-oriented.

Certifications & Licensing

• Obtain NICET Level I Certification within one (1) year (for fire alarm systems only).
• Obtain and retain any specific product certifications and/or licenses required by national, state, and local codes.
• 25% to 50% proficiency in Everon Commercial’s Enterprise product offerings.

Work Environment

Exposure to outside weather conditions, risk of electrical shock, and harsh work environments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Regularly required to stand, walk, sit, twist, use hands to handle, reach with hands and arms, push, pull, climb or balance, stoop, kneel, crouch, or crawl.
• Use vision abilities including close, distance, peripheral, depth, and color perception.
• Work in unusual and sometimes difficult positions/circumstances such as ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, and above ceilings.
• Lift, move, and hold up to approximately 50 lbs.
• Work a full-time, flexible schedule with “on-call availability” and ability to travel on short notice.
• Drive a motor vehicle (day and evenings) for extended time periods.