Enterprise Service Tech

Duties And Responsibilities

• Serviced and repaired low voltage panels, wiring, and devices.
• Provided reliable, high-quality customer support.
• Instructed customers on system operation and functionality.
• Performed system testing and signal verification.
• Maintained necessary truck stock and inventory (equipment and tools).
• Utilized technical resources, information, materials, and support for efficient task execution.
• Guaranteed the progress and completion of assigned tasks.
• Documented service and hours worked.
• Completed and submitted all required task-related activities, productivity, and other documentation in a timely manner.

Minimum Qualifications (Education, Skills & Experience)

• High School Diploma or Vocational Training.
• One (1) or more years of experience.
• Working knowledge of trouble-shooting enterprise intrusion systems, fire systems, CCTV, intercom access control systems.
• Working knowledge of local/national codes desirable.
• Ability to read drawings and pull wires accordingly.
• Valid driver’s license and ability to pass a drug screening.

Certification/Licensing

• Must obtain NICET Level I Certification within one (1) year (for fire alarm systems only).
• Must obtain and retain any specific product certifications and/or licenses required by national, state, and local codes.
• Requires 25% to 50% proficiency in Everon Commercial’s Enterprise product offerings.

Physical Requirements

• Regularly stand, walk, sit, twist, use hands to handle, reach with hands and arms, push, pull, climb or balance, stoop, kneel, crouch, or crawl.
• Use vision abilities including: close, distance, peripheral, depth, and color.
• Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.
• Lift, move, and hold up to approximately 50 lbs.
• Work a full-time, flexible schedule with “on call availability” and travel on short notice.
• Drive a motor vehicle (day and evenings) for extended time periods.

Pay And Benefits Disclosure

• The pay range for this role is $22.91 - $41.71 an hour and is based on experience and qualifications.
• We offer healthcare benefits, a 401(k) plan and company match, short term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off.
• Employees accrue up to 80 hours in their first year. Their accrual rate increases after the first year.
• We also offer paid holidays.