Enterprise Service Tech. II

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and a comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary

The primary function of this position is to service, troubleshoot, and repair low‑voltage panels, wiring, and devices. The role typically works on more complex issues and may perform some programming.

Duties and Responsibilities

• Service, troubleshoot, and repair low‑voltage panels, wiring, and devices.
• Provide reliable, high‑quality customer support.
• Provide customer instruction on system operation and functionality.
• Perform system testing and signal verification.
• Maintain the necessary truck stock/inventory (equipment and tools).
• Organize and utilize technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Ensure the progress and completion of assigned tasks.
• Provide documentation of service and hours worked.
• Complete and submit all required task‑related activities, productivity, and other documentation in a timely manner.
• Demonstrate a strong work ethic and attention to detail.
• Complete other projects as assigned.

Qualifications

• Minimum of High School Diploma/Vocational Training.
• Three (3) or more years of experience.
• Mastery knowledge of troubleshooting commercial intrusion systems, fire systems, CCTV, intercom, and access control systems.
• Working knowledge and full understanding of local/national codes.
• Ability to read plans, use a variety of tools, and install panels, boxes, and wiring accordingly.
• Knowledge of OSHA, HAZCOM regulations, and comprehension of national electronic code, state, and local construction codes.
• Valid driver’s license and ability to clear a drug screening.
• Ability to read and interpret blueprints, schematics, diagrams, policies, and procedures presented in English.

Certification / Licensing

• Must retain NICET Level I Certification (for fire alarm systems only).
• Must obtain NICET Level II within one (1) year (for fire alarm systems only).
• Must obtain and retain any specific product certifications and/or licenses required by national, state, and local codes.
• Requires 50 % to 75 % proficiency in Everon Commercial’s Enterprise product offerings.

Work Environment

Exposure to outside weather conditions, risk of electrical shock, and harsh work environments. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Stand, walk, sit, twist, use hands to handle, reach with hands and arms, push, pull, climb or balance, stoop, kneel, crouch, or crawl; talk and hear.
• Use vision abilities including close, distance, peripheral, depth, and color.
• Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high‑lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.
• Lift, move, and hold up to approximately 50 lb.
• Must be able to work a full‑time, flexible schedule with on‑call availability and be able to travel on short notice.
• Must be able to drive a motor vehicle (day and evenings) for extended time periods.