Enterprise Service Tech II

Responsibilities

• Installs and troubleshoots low voltage panels, wiring, and associated devices.
• Proctors, coaches, and teaches others.
• Provides reliable, high-quality customer support.
• Instructs customers on system operation and functionality.
• Performs system testing and signal verification.
• Maintains necessary truck stock/inventory (equipment and tools).
• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Ensures the progress and completion of assigned tasks.
• Provides documentation of service and hours worked.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
• Completes other projects as assigned.

Requirements

• Minimum of a High School Diploma or Vocational Training.
• Five or more years of experience.
• Mastery knowledge of enterprise intrusion systems, fire systems, CCTV, intercom access control systems.
• Full understanding of local and national codes.
• Proficiency in OSHA, HAZCOM Regulations, and comprehension of national electronic code, state, and local construction codes.
• Strong communication and leadership skills when working with others.
• Ability to determine and implement resolutions to complex field situations.
• Good written and verbal communication skills.
• Ability to lead others and manage multiple projects.
• Valid driver’s license and ability to clear a drug screening.
• Ability to read and interpret blueprints, schematics, diagrams, policies, and procedures in English.

Certifications & Licensing

• NICET Level II Certification (for fire alarm systems only).
• Must obtain NICET Level III within one year (for fire alarm systems only).
• Obtain and retain any specific product certifications and/or licenses required by national, state, and local codes.
• 75% to 100% proficiency in Everon Commercial’s Enterprise product offerings.

Work Environment

The employee is occasionally exposed to extreme weather conditions, risk of electrical shock, and harsh work environments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Regularly required to stand, walk, sit, twist, use hands to handle, reach with hands and arms, push, pull, climb or balance, stoop, kneel, crouch, or crawl, talk, and hear.
• Use vision abilities including close, distance, peripheral, depth, and color.
• Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.
• Lift, move, and hold up to approximately 50 lbs.
• Work a full-time, flexible schedule with “on-call availability” and ability to travel on short notice.
• Drive a motor vehicle (day and evenings) for extended time periods.

Pay

The pay range for this role is $30.30 - $48.52 an hour, based on experience and qualifications.

Benefits

• Healthcare benefits.
• 401(k) plan with company match.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits.
• Paid time off (accrual up to 80 hours in the first year, with increased accrual rate after the first year).
• Paid holidays.