VP Enterprise Architecture and Infrastructure

Responsibilities

• Lead the definition process and own the Enterprise Architecture Vision and Roadmap that aligns technology investments with TransMedics’ business priorities, cost discipline, and global scalability.
• Establish and maintain an Enterprise Reference Architecture that integrates ERP, Command Center, aviation, digital, and data platforms within secure and efficient architectural frameworks.
• Leverage cloud-native services, APIs, automation, and microservices to enable agility and performance.
• Collaborate with business and functional leaders to translate strategic objectives into actionable architecture blueprints.
• Drive architectural consistency and standardization across multi-cloud and on-premises environments.
• Partner with the cybersecurity and compliance teams to ensure all designs adhere to information security and regulatory requirements.

Infrastructure & Cloud Operations

• Lead and manage the 24x7 Global Service Desk and infrastructure operations teams to deliver superior uptime, reliability, and user experience.
• Ensure 99.999% uptime for critical business systems, including the Command Center and manufacturing systems.
• Oversee the design, deployment, monitoring, and maintenance of all cloud and on-premises infrastructure, ensuring performance, scalability, and security.
• Implement and maintain observability and monitoring frameworks for proactive system reliability and performance management.
• Drive continuous improvement in service delivery, automation, and cost efficiency through data-driven operational reviews.
• Establish key operational KPIs (e.g., system uptime, ticket resolution time, cloud cost efficiency) and report performance transparently to leadership.

Stakeholder Engagement & Communication

• Serve as a strategic advisor to the CIO and senior leadership on architecture and infrastructure priorities.
• Communicate complex technical strategies and trade-offs clearly to non-technical audiences, including executives and board-level stakeholders.
• Persistently partner with regional and functional leaders (manufacturing, aviation, logistics, and digital) to ensure alignment between IT capabilities and operational objectives.

Governance, Vendor & Financial Management

• Develop and manage the infrastructure and architecture budget, ensuring optimal resource allocation and financial discipline.
• Oversee vendor selection and performance management, ensuring strategic alignment, service excellence, and cost-effectiveness.
• Lead due diligence and integration efforts for technology platforms during acquisitions and global expansion initiatives.
• Define and enforce standards and policies for change management, infrastructure operations, and technology lifecycle management.

Leadership and People Management

• Lead and inspire a global team of architects and infrastructure professionals, promoting a culture of accountability, innovation, and excellence.
• Mentor and develop next-generation leaders across the IT organization.
• Foster strong collaboration across IT, finance, operations, and digital functions.
• Model TransMedics’ core values: integrity, discipline, transparency, and teamwork.