Service Management and Automation, Associate - Enterprise Technology
Blackstone · Miami, FL · 1 mo ago
Information Technology$110k–$135k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes description about Blackstone, BXTI, job description. We need to use for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should include sections only if content present.
We have: About the role: we have description about Blackstone, BXTI, job description. Could be "About the role" or "About the team". We'll use "About the role". Then Responsibilities: we have Key Responsibilities bullet list. Then Requirements/Qualifications: we have Required Qualifications bullet list. Also maybe Skills: but we can combine. Benefits: we have Additional compensation and benefits offered... includes health benefits, PTO, life insurance, 401(k), discretionary bonuses, equity etc. So Benefits section. Pay: we have Expected annual base salary range: $110,000 - $135,000. So Pay section. Schedule: not mentioned, so omit.
We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, accommodation, securities licenses, application instructions, etc. Also remove navigation/footer etc. Keep substantive info.
We need to preserve all substantive info; do not invent or summarize away detail. So we need to include the description paragraphs about Blackstone, BXTI, job description as prose under About the role. Also include responsibilities as list items. Qualifications as list items. Benefits as list items. Pay as maybe a paragraph.
We must not include filler like "commensurate with experience". Not present.
We must not include duplicated lines.
Let's extract content.
About the role: The posting starts: "Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, X (Twitter), and Instagram. Blackstone Technology & Innovations (BXTI) is the technology organization at the core of Blackstone’s businesses and growth initiatives. We design and deliver enterprise platforms and services that manage risk, create efficiency, and improve transparency across the firm and its global community of investors and portfolio companies. BXTI operates with an entrepreneurial mindset—collaborative, fast‑moving, and outcome‑driven—while maintaining the rigor required to support a complex global enterprise. We value leadership, accountability, and continuous improvement, and we expect our leaders to help the firm maintain its competitive edge. Job Description As a member of the Enterprise Technology team at Blackstone, you will work with a group of talented individuals in a highly team-oriented environment to create the next generation of innovative solutions for Blackstone and the financial community at large. The Associate, Service Management serves as a Product Manager for service management capabilities, shaping the future of how employees engage with enterprise services. Working across business and technology teams, this role designs and delivers scalable, user-centered solutions that enhance the digital employee experience, streamline service delivery, and accelerate the firm's digital transformation agenda."
We can keep that as prose.
Responsibilities: Under "Key Responsibilities" there are subheadings: Product Ownership & Platform Enhancement, Service Design & User Experience, Delivery & Stakeholder Engagement. Each has bullet-like sentences. We'll combine into a
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should include sections only if content present.
We have: About the role: we have description about Blackstone, BXTI, job description. Could be "About the role" or "About the team". We'll use "About the role". Then Responsibilities: we have Key Responsibilities bullet list. Then Requirements/Qualifications: we have Required Qualifications bullet list. Also maybe Skills: but we can combine. Benefits: we have Additional compensation and benefits offered... includes health benefits, PTO, life insurance, 401(k), discretionary bonuses, equity etc. So Benefits section. Pay: we have Expected annual base salary range: $110,000 - $135,000. So Pay section. Schedule: not mentioned, so omit.
We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, accommodation, securities licenses, application instructions, etc. Also remove navigation/footer etc. Keep substantive info.
We need to preserve all substantive info; do not invent or summarize away detail. So we need to include the description paragraphs about Blackstone, BXTI, job description as prose under About the role. Also include responsibilities as list items. Qualifications as list items. Benefits as list items. Pay as maybe a paragraph.
We must not include filler like "commensurate with experience". Not present.
We must not include duplicated lines.
Let's extract content.
About the role: The posting starts: "Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, X (Twitter), and Instagram. Blackstone Technology & Innovations (BXTI) is the technology organization at the core of Blackstone’s businesses and growth initiatives. We design and deliver enterprise platforms and services that manage risk, create efficiency, and improve transparency across the firm and its global community of investors and portfolio companies. BXTI operates with an entrepreneurial mindset—collaborative, fast‑moving, and outcome‑driven—while maintaining the rigor required to support a complex global enterprise. We value leadership, accountability, and continuous improvement, and we expect our leaders to help the firm maintain its competitive edge. Job Description As a member of the Enterprise Technology team at Blackstone, you will work with a group of talented individuals in a highly team-oriented environment to create the next generation of innovative solutions for Blackstone and the financial community at large. The Associate, Service Management serves as a Product Manager for service management capabilities, shaping the future of how employees engage with enterprise services. Working across business and technology teams, this role designs and delivers scalable, user-centered solutions that enhance the digital employee experience, streamline service delivery, and accelerate the firm's digital transformation agenda."
We can keep that as prose.
Responsibilities: Under "Key Responsibilities" there are subheadings: Product Ownership & Platform Enhancement, Service Design & User Experience, Delivery & Stakeholder Engagement. Each has bullet-like sentences. We'll combine into a - list.
Let's list each bullet:
- Serve as Product Manager for assigned Service Management Platform capabilities, managing feature backlogs, requirements, priorities, and roadmap initiatives.
- Partner with business stakeholders to identify opportunities to improve services, workflows, and employee experiences.
- Define business requirements, user stories, acceptance criteria, and success metrics for new capabilities and enhancements.
- Design intuitive service experiences, workflows, and user journeys using stakeholder research, feedback, and usability testing.
- Translating business needs into scalable platform solutions that improve adoption, efficiency, and service quality.
- Continuously evaluate and refine solutions based on user insights, operational metrics, and evolving business requirements.
- Collaborate with architects, engineers, and business teams throughout the solution lifecycle from concept through implementation.
- Facilitate workshops, requirements sessions, design reviews, and stakeholder communications.
- Present recommendations, document design decisions, and maintain project artifacts and requirements.
- Support release planning, testing, change management, and adoption activities to ensure successful delivery and business outcomes.
We need to ensure we keep the exact phrasing? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the sentences as they appear, maybe minor punctuation okay. We'll copy them.
Qualifications: Under "Required Qualifications":
- 3+ years of experience in Service Management, Business Analysis, Service Design, Product Management, Digital Workplace, User Experience, or a related discipline.
- Experience gathering requirements, facilitating workshops, and working with cross-functional technology and business teams.
- Familiarity with service management platforms such as ServiceNow and modern digital workplace technologies.
- Experience with UX, service design, process improvement, or employee experience initiatives preferred.
- Strong analytical and communication skills, with experience influencing and aligning senior stakeholders.
- Self‑starting, entrepreneurial mindset with a strong sense of ownership and accountability.
- Bachelor’s degree or equivalent practical experience in a relevant technology field.
Also there is a line: "The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion." This is more generic; maybe we can include as a note under Responsibilities? It's not a requirement but a disclaimer. The instruction says remove boilerplate? This is not exactly boilerplate but it's a generic disclaimer. Might be considered boilerplate? It's typical legal disclaimer. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." This is a legal disclaimer about duties not exhaustive. Could be considered legal boilerplate. Safer to omit? But it's substantive about role flexibility. Might be considered boilerplate. I'd omit to be safe.
Benefits: Under "Additional compensation and benefits offered in connection with the role consist of comprehensive health benefits, including but not limited to medical, dental, vision, and FSA benefits; paid time off; life insurance; 401(k) plan; and discretionary bonuses. Certain employees may also be eligible for equity and other incentive compensation at Blackstone’s sole discretion."
We'll make list items:
- Comprehensive health benefits (medical, dental, vision, FSA)
- Paid time off
- Life insurance
- 401(k) plan
- Discretionary bonuses
- Eligibility for equity and other incentive compensation (at Blackstone’s sole discretion)
Pay: "Expected annual base salary range: $110,000 - $135,000 Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables."
We need to include that as prose under Pay section. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state salary range, so include Pay.
We should not include the note about outside US? It's part of the salary info; we can keep it.
Schedule: not present, omit.
Now produce HTML fragment:
About the role
Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, X (Twitter), and Instagram. Blackstone Technology & Innovations (BXTI) is the technology organization at the core of Blackstone’s businesses and growth initiatives. We design and deliver enterprise platforms and services that manage risk, create efficiency, and improve transparency across the firm and its global community of investors and portfolio companies. BXTI operates with an entrepreneurial mindset—collaborative, fast‑moving, and outcome‑driven—while maintaining the rigor required to support a complex global enterprise. We value leadership, accountability, and continuous improvement, and we expect our leaders to help the firm maintain its competitive edge. As a member of the Enterprise Technology team at Blackstone, you will work with a group of talented individuals in a highly team-oriented environment to create the next generation of innovative solutions for Blackstone and the financial community at large. The Associate, Service Management serves as a Product Manager for service management capabilities, shaping the future of how employees engage with enterprise services. Working across business and technology teams, this role designs and delivers scalable, user-centered solutions that enhance the digital employee experience, streamline service delivery, and accelerate the firm's digital transformation agenda.
Responsibilities
- Serve as Product Manager for assigned Service Management Platform capabilities, managing feature backlogs, requirements, priorities, and roadmap initiatives.
- Partner with business stakeholders to identify opportunities to improve services, workflows, and employee experiences.
- Define business requirements, user stories, acceptance criteria, and success metrics for new capabilities and enhancements.
- Design intuitive service experiences, workflows, and user journeys using stakeholder research, feedback, and usability testing.
- Translating business needs into scalable platform solutions that improve adoption, efficiency, and service quality.
- Continuously evaluate and refine solutions based on user insights, operational metrics, and evolving business requirements.
- Collaborate with architects, engineers, and business teams throughout the solution lifecycle from concept through implementation.
- Facilitate workshops, requirements sessions, design reviews, and stakeholder communications.
- Present recommendations, document design decisions, and maintain project artifacts and requirements.
- Support release planning, testing, change management, and adoption activities to ensure successful delivery and business outcomes.
Qualifications
- 3+ years of experience in Service Management, Business Analysis, Service Design, Product Management, Digital Workplace, User Experience, or a related discipline.
- Experience gathering requirements, facilitating workshops, and working with cross-functional technology and business teams.
- Familiarity with service management platforms such as ServiceNow and modern digital workplace technologies.
- Experience with UX, service design, process improvement, or employee experience initiatives preferred.
- Strong analytical and communication skills, with experience influencing and aligning senior stakeholders.
- Self‑starting, entrepreneurial mindset with a strong sense of ownership and accountability.
- Bachelor’s degree or equivalent practical experience in a relevant technology field.
Benefits
- Comprehensive health benefits (medical, dental, vision, FSA)
- Paid time off
- Life insurance
- 401(k) plan
- Discretionary bonuses
- Eligibility for equity and other incentive compensation (at Blackstone’s sole discretion)
Pay
Expected annual base salary range: $110,000 - $135,000. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables.
Check for any duplicated lines: none.
We removed
About the role
Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, X (Twitter), and Instagram. Blackstone Technology & Innovations (BXTI) is the technology organization at the core of Blackstone’s businesses and growth initiatives. We design and deliver enterprise platforms and services that manage risk, create efficiency, and improve transparency across the firm and its global community of investors and portfolio companies. BXTI operates with an entrepreneurial mindset—collaborative, fast‑moving, and outcome‑driven—while maintaining the rigor required to support a complex global enterprise. We value leadership, accountability, and continuous improvement, and we expect our leaders to help the firm maintain its competitive edge. As a member of the Enterprise Technology team at Blackstone, you will work with a group of talented individuals in a highly team-oriented environment to create the next generation of innovative solutions for Blackstone and the financial community at large. The Associate, Service Management serves as a Product Manager for service management capabilities, shaping the future of how employees engage with enterprise services. Working across business and technology teams, this role designs and delivers scalable, user-centered solutions that enhance the digital employee experience, streamline service delivery, and accelerate the firm's digital transformation agenda.
Responsibilities
- Serve as Product Manager for assigned Service Management Platform capabilities, managing feature backlogs, requirements, priorities, and roadmap initiatives.
- Partner with business stakeholders to identify opportunities to improve services, workflows, and employee experiences.
- Define business requirements, user stories, acceptance criteria, and success metrics for new capabilities and enhancements.
- Design intuitive service experiences, workflows, and user journeys using stakeholder research, feedback, and usability testing.
- Translating business needs into scalable platform solutions that improve adoption, efficiency, and service quality.
- Continuously evaluate and refine solutions based on user insights, operational metrics, and evolving business requirements.
- Collaborate with architects, engineers, and business teams throughout the solution lifecycle from concept through implementation.
- Facilitate workshops, requirements sessions, design reviews, and stakeholder communications.
- Present recommendations, document design decisions, and maintain project artifacts and requirements.
- Support release planning, testing, change management, and adoption activities to ensure successful delivery and business outcomes.
Qualifications
- 3+ years of experience in Service Management, Business Analysis, Service Design, Product Management, Digital Workplace, User Experience, or a related discipline.
- Experience gathering requirements, facilitating workshops, and working with cross-functional technology and business teams.
- Familiarity with service management platforms such as ServiceNow and modern digital workplace technologies.
- Experience with UX, service design, process improvement, or employee experience initiatives preferred.
- Strong analytical and communication skills, with experience influencing and aligning senior stakeholders.
- Self‑starting, entrepreneurial mindset with a strong sense of ownership and accountability.
- Bachelor’s degree or equivalent practical experience in a relevant technology field.
Benefits
- Comprehensive health benefits (medical, dental, vision, FSA)
- Paid time off
- Life insurance
- 401(k) plan
- Discretionary bonuses
- Eligibility for equity and other incentive compensation (at Blackstone’s sole discretion)
Pay
Expected annual base salary range: $110,000 - $135,000. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables.
Check for any duplicated lines: none. We removed