Service Experience Coordinator

About the role

The Service Experience Coordinator position at Pure Fishing is a front-line role engaging directly with consumers and customers across multiple channels such as chat, email, phone, and social media. Responsibilities include entering orders, solving issues, and sharing product knowledge to strengthen the brands and create unforgettable experiences. Additionally, this role works alongside marketing teams to gather consumer feedback and shape the future of Pure Fishing.

Responsibilities

• Engage with consumers and customers via various channels
• Solve issues and provide product knowledge
• Enter orders and manage warranties and returns
• Collaborate with marketing teams to gather and analyze consumer feedback
• Help shape the perception of Pure Fishing's brands

Requirements

• High school diploma required; college degree preferred
• Experience in customer service or a contact center environment is a plus
• Excellent written and verbal communication skills
• Ability to multitask, prioritize, and handle challenges with a positive attitude
• A commitment to continuous learning, collaboration, and leadership
• Willingness to travel occasionally as needed

Qualifications

• Strong organizational and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Proficiency in data entry and computer skills, including spreadsheets and Microsoft Office

Skills

• Exceptional communication skills (written and verbal)
• Natural customer-obsession and problem-solving abilities
• Flexibility and readiness to improve processes continuously

Benefits

• Opportunities to grow and develop skills in brand management and customer engagement
• Work with a passionate team driven by excellence, authenticity, and execution
• Build and grow legendary outdoor brands

Pay

TBD

Schedule

TBD

Benefits

• Health insurance
• Retirement plans
• Flexible work arrangements
• Professional development opportunities

Location

Columbia, SC