Service Engineer – Dalton, GA

Key Responsibilities

• Provide on-site support for enterprise server and data center hardware.
• Diagnose and resolve hardware, firmware, and operating system issues.
• Perform server installations, hardware upgrades, component replacements, and system builds.
• Replace and troubleshoot CPUs, memory, power supplies, GPUs, storage devices, and complete server systems.
• Perform firmware updates and preventive maintenance activities.
• Escalate complex technical issues when appropriate.
• Follow established Plans of Action (POAs) and service procedures.
• Document all service activities accurately and in real time.
• Collaborate with customers and internal technical teams throughout service engagements.
• Participate in on-call rotations and support extended coverage as needed.

Required Qualifications

• 3+ years of experience in data center operations, field service, server support, or enterprise hardware support.
• Hands-on experience with enterprise server hardware.
• Experience performing: Server builds, Server swaps and deployments, CPU replacements, Memory upgrades, Power supply replacements, GPU installations and replacements, Full server replacements.
• Experience troubleshooting hardware failures.
• Familiarity with Linux or similar operating systems.
• Strong analytical and troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to work independently in a customer-facing environment.
• Associate's or Bachelor's degree in Information Technology or equivalent practical experience.
• Ability to lift up to 50 pounds.
• Willingness to work on-call and support occasional schedule changes.

Preferred Qualifications

• Dell or other OEM hardware certifications.
• Experience supporting liquid- or water-cooled servers.
• Personal experience building PCs or workstations.
• Experience supporting AI infrastructure or GPU-based server platforms.

Schedule

Monday-Friday, 8:00 AM-5:00 PM (occasional shift support and on-call required).

On-Call

Required.

Security Requirement

U.S. Citizenship required.

Candidate Screening Criteria

• Live within approximately 45 minutes of Dalton, GA.
• Comfortable commuting daily.
• Willing to work on-site.
• Available for on-call responsibilities.