Service Engineer/Specialist
RoviSys Building Technologies · Manassas, VA · 1 wk ago
Engineering$80k–$105k/yrFull-time
Responsibilities
- Perform regular inspections, maintenance, and software updates of control systems
- Identify and address system malfunctions or inefficiencies
- Implement system upgrades and enhancements to improve efficiency and performance
- Continuously monitor service and support communication channels, including phone lines, email, chat, and ticketing systems
- Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
- Promptly respond to incidents, outages, and service disruptions to maintain SLAs
- Collaborate with technical teams to resolve critical incidents quickly and efficiently
Project Support
- Instrumentation & Electrical Design
- Create instrument lists by examining P&ID drawings
- Compile submittal and procurement documentation for controls and instrument hardware
- Provide technical support for service technicians
- Inspect completed support requests
- System Design and Configuration
- Participate in customer design review meetings
- Assemble development system using project hardware and computers
- Configure user interface and HMI screens
- Configure DDC, PLC and/or DCS control algorithms
- Draft system documentation from templates
- Absorb assistance with customer demonstrations and acceptance testing
- Configure networks to interface with equipment
Sales Support
- Serve as a technical contact for customers
- Support sales teams during customer meetings
- Identify future sales opportunities with customer contacts
- Maintain relationships with existing customers
Qualifications
- Education – Bachelor’s degree in approved mechanical, electrical or similar engineering degree track OR equivalent industry experience
- Basic understanding of mechanical and electrical systems found within customer environment
- Demonstrated understanding of at least one applicable controls platform
- Controls Experience: Tridium: Niagara N4Distech: Experience with BACnet and LON Distech controllers, Eclypse ControllersJohnson Controls: Facility Explorer or Metasys controllersSiemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or InsightRockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
- Knowledge of Kepware OPC server, ThinManager, VMware is preferred
- HVAC Experience Preferred: Basic understanding of HVAC systems in large building automation systems.Understanding of sequence of operations and P&IDs for HVAC and plant utilities.Experience with functional testing, including the ability to create, maintain, and execute test plans.Experience with specifying instrumentation and control valves for HVAC systems
Compensation & Benefits
- Competitive Base Salary: $80,000–$105,000, depending on experience
- Performance Bonuses: Bonus structure designed to reward results
- Travel Perks: Travel incentives + per-diem packages for field assignments
- On-Call Pay: Compensated on-call pay structure
- Full Benefits Package: Medical, dental, and vision coverage
- Retirement Ready: 401(k) with company match
- Time Off: Generous PTO which includes vacation, holidays, and unlimited personal time
- Grow With Us: Ongoing training, certifications, and professional development support