Service Engineer/Specialist

Overview

A Service Engineer or Specialist is responsible for providing service and support to RoviSys customers. Responsibilities are driven by the need to maintain service level agreements (SLAs) with RoviSys' customers.

Responsibilities

• Service and Support – 80%

  • Perform regular inspections, maintenance, and software updates of control systems
  • Identify and address system malfunctions or inefficiencies
  • Implement system upgrades and enhancements to improve efficiency and performance
  • Continuously monitor service and support communication channels, including phone lines, email, chat, and ticketing systems
  • Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
  • Promptly respond to incidents, outages, and service disruptions to maintain SLAs
  • Collaborate with technical teams to resolve critical incidents quickly and efficiently

• Project Support – 15%

  • Instrumentation & Electrical Design
  • Create instrument lists by examining P&ID drawings
  • Compile submittal and procurement documentation for controls and instrument hardware
  • Provide technical support for service technicians
  • Inspect completed support requests

  • System Design and Configuration

    • Participate in customer design review meetings
    • Assemble development system using project hardware and computers
    • Configure user interface and HMI screens
    • Configure DDC, PLC and/or DCS control algorithms
    • Draft system documentation from templates
    • Absorb assistance with customer demonstrations and acceptance testing
    • Configure networks to interface with equipment

  • Onsite System Startup

    • Works in a supervised role and/or with a team at a customer site
    • Install project software and configuration onto site systems
    • Participate in point-to-point loop checks
    • Perform instrumentation and software calibration and tuning
    • Participate in functional tests of all systems
    • Troubleshoot installation discrepancies
    • Program field modifications as required
    • Absorb assistance with developing commissioning test plans and documentation updates/redlines
    • Absorb assistance with developing training documentation/presentation on operations and maintenance of system

  • Sales Support – 5%

    • Serve as a technical contact for customers
    • Support sales teams during customer meetings
    • Identify future sales opportunities with customer contacts
    • Maintain relationships with existing customers

  Qualifications

  • Education – Bachelor’s degree in approved mechanical, electrical or similar engineering degree track OR equivalent industry experience

  • Basic understanding of mechanical and electrical systems found within customer environment

  • Demonstrated understanding of at least one applicable controls platform:

    • Tridium: Niagara N4
    • Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers
    • Johnson Controls: Facility Explorer or Metasys controllers
    • Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
    • Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS

  • Knowledge of Kepware OPC server, ThinManager, VMware is preferred

  • HVAC Experience Preferred:

    • Basic understanding of HVAC systems in large building automation systems
    • Understanding of sequence of operations and P&IDs for HVAC and plant utilities
    • Experience with functional testing, including the ability to create, maintain, and execute test plans
    • Experience with specifying instrumentation and control valves for HVAC systems

  Compensation & Benefits

  • Highlights

    • Competitive Base Salary: $80,000–$105,000, depending on experience
    • Performance Bonuses: Bonus structure designed to reward results
    • Travel Perks: Travel incentives + per-diem packages for field assignments
    • On-Call Pay: Compensated on-call pay structure
    • Full Benefits Package: Medical, dental, and vision coverage
    • Retirement Ready: 401(k) with company match
    • Time Off: Generous PTO which includes vacation, holidays, and unlimited personal time
    • Grow With Us: Ongoing training, certifications, and professional development support