Service Dispatcher

About the role

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence.

The Service Dispatcher reports to the Supervisor and is located in Houston, TX. This is a full-time, hybrid position, Monday through Friday, 7:00 am to 5:00 pm. The Dispatcher plays a pivotal role in coordinating the efficient movement of goods and services by managing schedules, routes, and communications between drivers, customers, and internal teams, ensuring timely deliveries, resolving logistical issues, and maintaining accurate records of transportation activities.

Responsibilities

• Route Planning and Coordination:
  • Plan and coordinate delivery routes for drivers based on factors such as distance, traffic, and customer requests.
  • Optimize routes to maximize efficiency and minimize delivery times, fuel consumption, and vehicle wear and tear.
• Dispatching and Communication:
  • Dispatch drivers to assigned routes and provide them with detailed instructions, schedules, and relevant information.
  • Maintain constant communication with drivers via phone, radio, or messaging systems to provide updates, directions, and assistance as needed.
• Customer Service:
  • Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing updates on delivery status.
  • Ensure a high level of customer satisfaction by delivering excellent service and promptly resolving any concerns or complaints.
• Logistics Coordination:
  • Coordinate with warehouse staff, logistics personnel, and other internal teams to ensure smooth operations and timely fulfillment of orders.
  • Monitor inventory levels, shipment schedules, and delivery timelines to proactively address any potential delays or issues.
• Documentation and Record Keeping:
  • Maintain accurate records of dispatch activities, including driver assignments, delivery schedules, and customer interactions.
• Problem Solving:
  • Quickly identify and resolve logistical issues, such as route deviations, vehicle breakdowns, or delivery delays, to minimize disruptions and maintain service levels.
• Safety Compliance:
  • Ensure compliance with safety regulations and company policies regarding driver behavior, vehicle maintenance, and transportation operations.

Competencies

• Ability to manage multiple tasks, prioritize activities, and maintain attention to detail in a fast-paced environment.
• Excellent verbal and written communication skills to effectively convey information and instructions to drivers, customers, and team members.
• Strong analytical and problem-solving skills to identify issues, evaluate options, and implement effective solutions under pressure.
• Dedication to providing exceptional service to customers by addressing their needs, resolving issues, and ensuring timely deliveries.

Qualifications

• High School Diploma or GED, or equivalent military or practical experience.
• Previous experience in dispatching, logistics coordination, or transportation operations preferred.
• Proficiency in computer software systems for routing, dispatching, and communication (e.g., GPS navigation, dispatching software, Microsoft Office).
• Familiarity with transportation regulations, safety standards, and industry best practices.
• Strong customer service orientation and interpersonal skills.
• Availability to work flexible hours, including evenings, weekends, and holidays, as needed.
• Ability to successfully pass a background check post offer acceptance.

Benefits

• Medical, Dental, Vision insurance
• Tuition Reimbursement
• Pet Insurance
• Legal Insurance
• 401(k) with employer match
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

Pay

Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors. In addition to base salary, this role will be eligible for participation in TriMark’s benefits programs, including medical, dental, vision, 401(k) (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

Schedule

Full-time, Monday through Friday, 7:00 am to 5:00 pm, hybrid. Availability to work flexible hours, including evenings, weekends, and holidays, as needed.