Service Dispatcher

About the role

Are you a pro at keeping things organized and making sure operations run smoothly? Do you thrive in a fast-paced, team-driven environment? If so, Truck Centers, Inc. is looking for a Service Dispatcher to be the key link between our customers, technicians, and service team.

Job Description

We’re a family-owned, people-focused dealership with a passion for delivering exceptional service. As a Service Dispatcher, you’ll play a crucial role in ensuring our technicians have everything they need to get the job done right—on time and with quality.

Shift Available

Shift: Monday-Friday, 7am-4:30pm with Saturday rotations as needed.

What You'll Do

• Cookier & Assign Repairs – Assign work to technicians based on skill level, certification, and workload.
• Monitor Workflow – Keep an eye on repair progress and make real-time adjustments to keep things moving.
• Communicate with Customers & Team Members – Provide updates on repairs, delays, and estimated completion times.
• Collaborate Across Departments – Work closely with the rest of the Service office and Parts team to minimize delays and ensure smooth repairs.
• Quality Control – Review completed repair orders to ensure all documentation meets company and warranty guidelines.
• Facilitate Shift Changes – Communicate job status and updates to ensure a seamless transition.

Qualifications

• Minimum of 2 years mechanical, trucking, or dealer service experience; 4+ years preferred
• Fundamental mechanical aptitude or truck repair experience
• Proven supervisory experience and leadership skills
• Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
• Freightliner dealership experience and CIC Level I or II training are strongly preferred
• Demonstrated time management and interpersonal communications skills, even in times of stress
• Strong organizational and problem-solving skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook

What We Offer

• Pay Range: $45,643.52- $68,465.28 per year with incentive eligibility
• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Employee assistance program
• Wellness program
• Company paid uniforms

Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status. We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.