Service Dispatcher

Location: Arlington, TX 76010

About the Company

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides customers with a local resource for quality material handling equipment, fleet management solutions, warehouse products, and support services.

Responsibilities

• Schedule service repairs and dispatch field service technicians to customer locations based on location, skill level of the technicians, and facility response guidelines.
• Schedule and dispatch planned maintenance to ensure timely completion.
• Receive service requests from customers and coworkers and enter information into the computer.
• Assist with paperwork and prepare reports.
• Handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors.

Requirements

• Less than 2 years of related experience.
• High school diploma or equivalent.

Preferred Qualifications

• Excellent phone skills.
• Good communication, organizational, math, and computer skills.
• Experience with Microsoft Office.
• Leadership skills, technical experience, and knowledge.
• Ability to multitask.
• Familiarity with the service territory.

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

Benefits

• Health/Dental/Vision/Prescription Drug Plan.
• Flexible Benefits Plan.
• 401K Retirement Savings Plan.
• Life and Disability Benefits.
• Paid Parental Leave.
• Paid Holidays.
• Paid Vacation.
• Tuition Reimbursement.

Pay

Crown offers an excellent wage and benefits package for full-time employees.