Service Dispatcher

Responsibilities

• Dispatch Service Technicians to install, service, and repair HVAC/R and plumbing systems
• Coordinate closely with service management to keep technicians scheduled and customers informed
• Communicate with customers and sales representatives to determine service and scheduling needs
• Generate service calls within the computer program, recording the type and scope of work to be performed
• Coordinate technicians according to customer requests, determine schedules, and assign technician workloads
• Schedule and notify technicians of daily assignments; monitor workload and capacity throughout the day
• Interact with suppliers to verify availability of parts to ensure quality and timely service calls
• Create and maintain new customer accounts with up-to-date and accurate information
• Follow safe work practices and accident prevention procedures

Requirements

• High School diploma or equivalent required
• Two years of education and/or experience in a related area
• Must pass a pre-employment drug screen and criminal background check

Skills

• Excellent customer service, communication, and problem-solving skills
• Highly safety conscious
• Excellent organizational skills; self-motivated and able to follow through with minimal supervision
• Positive attitude