Service Dispatcher

About the role

Griffen Plumbing and Heating, LLC is looking for a Service Dispatcher who will be responsible for coordinating the daily activities of the Service Department by scheduling and dispatching technicians, communicating with customers, and maintaining accurate service information in BuildOps. This position plays a key role in keeping service calls organized, technicians informed, and customers updated. This is an in-office position; remote work is not available.

Responsibilities

• Maintain the daily service schedule, assign and dispatch technicians to service calls, coordinate schedule changes, and monitor technician availability throughout the day.
• Receive service requests, gather necessary job information, schedule appointments, and communicate arrival times, delays, or scheduling changes to customers.
• Create and update service calls and work orders, maintain accurate customer and job information, update work order statuses, and keep the dispatch calendar current.
• Communicate job details and schedule changes to technicians, monitor job progress, and assist technicians with information needed to complete service calls.
• Monitor open and pending service calls, identify calls requiring additional work or follow-up, and help ensure outstanding items continue moving toward completion.
• Assist with scheduling preventative-maintenance work and monitoring upcoming and overdue PM services.

Requirements

• Highly organized, able to manage multiple priorities, and comfortable working in a fast-paced environment where schedules can change throughout the day.
• Strong communication, attention to detail, customer service, and follow-through.
• Ability to anticipate scheduling needs, address issues as they arise, and keep technicians, customers, and management informed.

Pay

$20.00–$25.00 per hour, depending on experience

Schedule

Full-time, Monday–Friday