Service Dispatcher
Description
Receive incoming service requests from customers, technicians, or sales representatives.
Efficiently schedule service appointments based on technician availability and geographic location.
Maintain clear and professional communication with customers regarding appointment times and any delays.
Confirm appointments with customers and provide estimated arrival times.
Input data into the dispatching software or system, ensuring data integrity.
Monitor and manage technician availability and workloads.
Handle emergency service calls promptly and effectively, dispatching technicians as needed.
Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.
Requirements
- Bilingual proficiency in English and Spanish is a plus
- High school diploma or equivalent
- Previous experience in dispatching or customer service is a plus
- Strong organizational and multitasking skills
- Excellent communication and detailed oriented skills
- Proficiency in using scheduling and dispatching software
- Able to work well under pressure and adapt to changing priorities
- Knowledge of the garage door industry is a bonus but not required
Benefits
Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan.
Pay
Details on pay are not specified in the job posting.
Schedule
Details on schedule are not specified in the job posting.