Service Dispatcher

Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success and numerous branch locations across Texas. We offer new equipment, used equipment, rentals, service, parts, fleet management, and training, providing comprehensive and tailored solutions for unique business needs. With a focus on learning and continuous improvement, we invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work. Lonestar Forklift is an integral entity of Leavitt Industrial Group.

About the role

We are looking for an organized and customer-oriented Service Dispatcher to join our team in Odessa, Texas. As the Service Dispatcher, you will coordinate service jobs, including scheduling and assigning work to Technicians, and ensuring services meet or exceed the requirements of internal and external customers.

Responsibilities

• Schedule, coordinate, and assign jobs to Service Technicians
• Manage new and ongoing work orders using an ERP system
• Utilize the service scheduler to prioritize and schedule appointments
• Communicate with Service and Parts team members to optimize workloads and proactively manage customer needs
• Manage incoming job leads using established processes
• Maintain professional and effective communication with customers
• Manage the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
• Ensure adherence to safety programs and initiatives, and complete incident reports when needed

Requirements

• At least 3 years of previous dispatching or scheduling experience
• Experience in heavy equipment or automotive service industries (strong asset)
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent organizational and planning skills
• Customer service mindset and excellent verbal and written communication skills
• Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels
• Strong work ethic and a positive attitude

Benefits

• Comprehensive medical, vision, and dental benefits for you and your dependents
• Life Insurance, Short Term Disability, and Long Term Disability – 100% employer paid
• Employee assistance programs
• 401K matching
• Ongoing professional development opportunities

Pay

The base pay range for this role is $52,000 to $56,160 per year, depending on experience.

Schedule

This is an onsite role based in Odessa, Texas.