Service Dispatcher

About the role

The Service Dispatcher is responsible for receiving customer calls and dispatching fuel service technicians. This critical role coordinates with multiple departments to understand and respond to customer requests. Service dispatchers must remain calm under pressure, prioritize requests, communicate effectively, and dispatch fuel technicians for response and repairs. This role also interfaces with several key departments to ensure accurate and timely billing.

Responsibilities

• Use excellent communication skills and professionalism to receive calls, discuss customer needs, obtain relevant information, and dispatch service technicians for response and resolution.
• Capture data in real time for service calls and communicate to stakeholders.
• Coordinate with customers on schedules, service needs, and provide follow-up information.
• Dispatch technicians based on the type of call, priority, skill sets, and geographic area.
• Coordinate with the Service Manager to plan daily service calls and work activities to meet customer needs.
• Identify potential safety hazards and either eliminate them or report the problem to the manager for resolution prior to beginning work.
• Report accidents or injuries to the manager immediately.
• Generate reporting to improve response time and service scorecard.
• Maintain a preventative maintenance schedule and project schedule to accommodate customer needs.
• Provide spreadsheets, profit and loss statements, and other reports when necessary.

Requirements

• High school Diploma or GED required.
• Some work experience in a dispatching role preferred.
• Ability to speak on the telephone or two-way radio using the English language.
• Ability to type 45 words per minute.
• Ability to read and interpret documents such as warranty requirements and client-specific billing requirements.
• Ability to read and write routine reports and correspondence using the English language.
• Ability to add, subtract, multiply, and divide, both whole numbers and fractions.
• Must be eligible to work in the United States and meet the company’s employment requirements, which include passing a drug screen, criminal background check, and MVR if driving for the company.

Physical Requirements

• Occasional lifting/carrying of 10 pounds.
• Visual acuity, speech, and hearing.
• Hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.
• Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform essential functions.

Working conditions are primarily inside an office environment. Prolonged periods sitting at a desk and working on a computer.

Schedule

In-office, Monday–Friday, 7:30 AM–4:30 PM.

Pay

$20–$22 per hour, depending on experience.

Benefits

• Competitive pay.
• 401(k) with company match.
• Paid time off.
• Paid holidays.
• Health benefits (eligible 1st of the month following 30 days), including Medical, Vision, Dental, Disability.
• Company-provided life insurance.
• Bonus program eligibility.
• Paid training for field personnel.
• Uniforms provided for field personnel.