Service Dispatcher

About the Role

The Service Dispatcher will be the central point of coordination for the service team, connecting customers who need help with the technicians who solve their problems. You’ll build daily schedules, match technicians to service calls, and make decisions based on skill, location, availability, urgency, and cost. Your role keeps the service office running smoothly through data entry, billing and contract support, parts ordering, purchasing, inventory management, and customer communication. Your ability to stay organized and make good decisions in a fast-moving environment will directly impact response times, customer satisfaction, and field team productivity.

This position is the central coordination point between customers, technicians, and the service team—a mix of scheduling, problem-solving, customer service, and administrative support. It’s a fast-paced role where priorities can change throughout the day, and your decisions directly affect technician productivity, customer satisfaction, and service response times. You’ll develop a strong understanding of HVAC service operations and the business behind the field work.

This role is not simply answering phones and assigning the next available technician, nor is it a predictable scheduling role where every day follows the same plan. You’ll need to recognize issues, communicate quickly, and take action—waiting for problems to resolve themselves is not an option.

Responsibilities

• Coordinate technician schedules and dispatch the right person for each service request based on skills, location, availability, and customer needs.
• Qualify incoming service calls, communicate response times to customers, and adjust schedules for emergency or priority calls.
• Keep customers and the service manager informed about work progress, customer concerns, and changes to scheduled service.
• Support the service office through data entry, billing verification, contract administration, time card review, and general office management.
• Order parts and materials, create and track purchase orders, receive incoming equipment, and maintain accurate inventory records.
• Support customer and vendor onboarding, service contracts, RPZ testing, and other administrative processes.
• Identify sales opportunities and customer needs, then communicate leads to the appropriate team members.

Requirements

• 2+ years of customer service, office administration, or office management experience.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Basic understanding of accounting principles.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong organizational and multitasking skills with the ability to prioritize in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to make independent decisions and solve problems while balancing customer needs, technician availability, and business priorities.
• Associate degree in accounting, business administration, or a related field preferred.
• 1+ year of HVAC dispatching or related experience preferred.

Benefits

• Medical, dental, vision, and life insurance.
• 401K with company match.
• Vacation time, sick time, and paid holidays.
• Paid parental leave.
• Short-Term Incentive Plan.

Pay

Pay range: $21.85 - $32.78 per hour. The actual salary offer will vary based on skills, qualifications, experience, and location.