Service Dispatcher

About the Role

We are looking for a Service Dispatcher to be the key link between our customers, technicians, and service team. In this role, you'll play a crucial part in ensuring our technicians have everything they need to get the job done right—on time and with quality.

Schedule

Tuesday-Friday, 10am-6:30pm and Saturday, 7am-3:30pm.

Responsibilities

• Coordinate & Assign Repairs – Assign work to technicians based on skill level, certification, and workload
• Monitor Workflow – Keep an eye on repair progress and make real-time adjustments to keep things moving
• Communicate with Customers & Team Members – Provide updates on repairs, delays, and estimated completion times
• Collaborate Across Departments – Work closely with the rest of the Service office and Parts team to minimize delays and ensure smooth repairs
• Quality Control – Review completed repair orders to ensure all documentation meets company and warranty guidelines
• Facilitate Shift Changes – Communicate job status and updates to ensure a seamless transition

Qualifications

• Minimum of 2 years mechanical, trucking, or dealer service experience; 4+ years preferred
• Knowledge of Service department operations
• Fundamental mechanical aptitude or truck repair experience
• Proven supervisory experience and leadership skills
• Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
• Freightliner dealership experience and CIC Level I or II training are strongly preferred
• Demonstrated time management and interpersonal communications skills, even in times of stress
• Strong organizational and problem-solving skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
• Must participate in a pre-employment background check and drug screen

Benefits

• Pay Range: $45,493.76 - $68,240.64 per year with incentive eligibility
• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms