Service Dispatcher

Milton CAT offers challenging career opportunities, extensive training, and employee development along with an opportunity to grow your career and thrive under our reputation for excellence.

About the role

Dispatchers are responsible for providing scheduling, communication, and support for shop work and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. The role involves scheduling both major and minor repairs, overhauls, and ongoing preventative maintenance work. The ability to work effectively under pressure is essential.

Responsibilities

• Answer phones and receive requests for service, quotes, and installation.
• Confirm customer scheduling of work.
• Track progress and check work status of field technicians to ensure timely servicing of customer orders.
• Schedule, route, and assign work to shop service technicians.
• Open and update work orders.
• Analyze customer problems and prepare reports and problem logs as requested.
• Assist in time card entries, reviewing, closing, and invoicing work orders.
• Maintain customer files.
• Pass on leads for work to other departments.
• Communicate with the credit department to ensure financial needs are met.
• Maintain a professional and proper personal appearance at all times, adhering to company policy.
• Flexible to work after hours when needed to meet customer needs.
• Perform related duties as assigned.
• Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists, and financial reports.

Requirements

• High school diploma or GED equivalent; college or trade school preferred.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong written and verbal communication skills.
• Strong problem-solving skills and detail-oriented with a high level of accuracy.
• Basic math skills.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.
• Excellent organizational skills.
• Must be able to work in a dynamic, fast-paced service environment.

Preferred Skills

• Power Generation or Marine service/maintenance knowledge is a plus.

Benefits

• Paid Time Off + 8 company-paid holidays
• Medical, Dental, and Vision insurance options for Employee and Family
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement – available to full-time employees with 1+ year of service
• Employee Assistance Program (EAP)
• Additional supplemental offerings and discount programs
• Employee Referral Program

Pay

$65,000–75,000/yr (salaried position).