Service Dispatcher

About the role

The Service Account Coordinator plays a vital role in the success and overall organization of the office. This in-office position (Monday through Friday) provides high-level customer support, scheduling coordination, and relationship management while ensuring accurate communication between customers, field technicians, and internal teams. The role is highly email-focused, requires strong organizational and multitasking skills, and involves daily communication with field technicians. The Service Account Coordinator reports directly to the Service Manager.

Responsibilities

• Customer & Account Management
  • Regular communication with customers
  • Manage and maintain ongoing customer relationships through proactive, responsive, and collaborative communication
  • Update customers with service-related documents, deliverables, and technical notes (technotes)
• Scheduling & Coordination
  • Monitor team email inboxes for new service work requests
  • Respond to customers with scheduled service dates and schedule changes in a timely manner
  • Communicate schedule updates and changes to both customers and field technicians
  • Coordinate and map service territory assignments to support efficient technician scheduling
• Service Operations Support
  • Review the previous day’s work orders to confirm completion and accuracy
  • Ensure service activity is properly documented and communicated
  • Utilize Spectrum and other internal systems for scheduling, tracking, and account updates
• Communication & Collaboration
  • Communicate daily with field technicians to coordinate work, address questions, and resolve scheduling issues
  • Maintain clear, professional, and positive communication with customers and internal teams
  • Support the Service Manager and department with special projects or additional tasks as assigned
• Professional Skills & Workplace Expectations
  • Maintain a strong customer-focused mindset with an upbeat and positive attitude
  • Multitask effectively in a fast-paced, email-heavy office environment
  • Demonstrate strong organization, attention to detail, and follow-through

Requirements

• Education: High school diploma, G.E.D., or equivalent combination of education and experience required
• Experience & Skills
  • Previous experience in an office or administrative setting preferred
  • Strong multitasking and organizational skills
  • Excellent verbal and written communication skills
  • Comfortable working in a high-volume email environment
  • Proficient with computers and scheduling/account management software (Spectrum experience preferred)
  • Previous customer service or service coordination experience preferred

Schedule

In-office, Monday through Friday.