Service Desk - SME

Responsibilities

• Provide second-tier support to end users for either PC, server, or mainframe applications and hardware.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Execute fault isolation and diagnostic functions to ensure the execution of corrective actions on a real-time basis.
• Support Incident, Request & Fulfillment service desk functional areas, including installation, operation, and maintenance of end-user devices to include personal computers, monitors, virtualized clients, laptops, and peripherals (e.g., printers, multi-function devices, plotters).
• Follow and create troubleshooting and maintenance procedures.

Requirements

• Minimum of 4 years of experience in a Service Desk role.
• Must be a US Citizen.
• Must have a Minimum Active DoD Secret Clearance.
• Must have valid CompTIA Security+ Certification or higher.
• Experience with ServiceNow is a plus.

Qualifications

(Note: No specific qualifications are listed in the job posting.)

Skills

• Technical proficiency in PC, server, and mainframe applications and hardware.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge of ServiceNow or similar ITSM tools.

Pay

$72K-$78K, depending on experience.

Schedule

(No specific schedule is mentioned in the job posting.)

Benefits

(No specific benefits are mentioned in the job posting.)