Service Desk
TEKsystems · Cary, NC · 2 wk ago
On-siteInformation Technology$18–$20.5/hrContract
About the role
TEKsystems is seeking a Service Desk technician for a 100% onsite contract position with a client in the Cary, NC area. The role offers training and growth opportunities.
Application deadline: October 18, 2026.
Responsibilities
- Provide primary phone, email, and chat support to end users.
- Handle fixes over the phone, remote into machines, and perform password resets.
- Manage approximately 30‑35 calls, chats, and emails daily.
- Support hardware in person and work 100% onsite.
Requirements
- 1‑3 years of Service Desk experience.
- Experience with ServiceNow and Microsoft Intune.
- 1‑3 years of Active Directory, Office 365, and Windows 10/11 administration.
Benefits
- Medical, dental & vision coverage.
- Critical Illness, Accident, and Hospital insurance.
- 401(k) Retirement Plan with pre‑tax and Roth post‑tax contribution options.
- Life Insurance (Voluntary Life & AD&D for employee and dependents).
- Short‑ and long‑term disability.
- Health Spending Account (HSA).