Room Service Server

Kessler Hospitality’s portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s exquisite art, music, and cultural influences are intentionally approachable. Designed to inspire and create unforgettable experiences, Kessler guests are immersed in refined Bohemian luxury, whether at a cutting‑edge downtown icon, a premier luxury lodge, Savannah’s entertainment destination, or an elite ski lodge. As the founding member of Marriott’s Autograph Collection, Kessler Hospitality champions bold, original hotels created for the Individualist traveler.

Location

The AAA Four Diamond JW Marriott Savannah Plant Riverside District is located in the heart of historic Savannah on the Savannah riverfront, with countless activities a short walk away. Guests can explore the downtown Savannah shopping district, dine at the hotel’s many restaurants, enjoy riverside bars, or embark on walking tours. The property, once a power plant, features three unique buildings enriched in history: chic architecture in the Power Plant, romantic styling in the Three Muses, and contemporary maritime details in the Atlantic. Amenities include a hotel spa and vibrant nightlife in the entertainment district.

Overview

The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner.

Responsibilities

• Be attentive, friendly, helpful and courteous to all guests, managers and fellow employees at all times.
• Prepare station in anticipation of the day’s business.
• Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
• Set up and deliver all VIP amenities.
• Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by Highgate Standards.
• Answer the telephone according to standards.
• Be familiar with the operation of the P.O.S. system.
• Deliver orders according to established standards.
• Break down trays of soiled dishes and linen in the dishroom according to established standards.
• Conduct floor sweeps and retrieve all food and beverage trays to maintain established sanitation guidelines.
• Ensure quality of food & beverage being delivered and communicate with Manager/Kitchen.
• Prepare and deliver amenities; replenish as needed.
• Call all guests before delivery of order.
• Have a thorough knowledge of menus and current specials and up‑sell items to guests.
• Perform opening and closing procedures and side‑work duties according to station rotation assignment, established checklist, and hotel’s operating policies and procedures.
• Perform cashiering functions by closing checks and preparing end‑of‑shift paperwork.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Report all communications to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with Highgate policies and procedures.
• Be familiar with the organization of the Restaurant(s), lounge, and Room Service and know the function of each job position.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Communicate guest needs to the proper department.
• Handle guest complaints and communicate to management.
• Ensure overall guest satisfaction.

Qualifications

• Effective verbal and written communication with employees and guests in an attentive, friendly, courteous, and service‑oriented manner.
• Strong listening skills to understand and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Attendance at all hotel‑required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, with scheduling varying according to hotel needs.
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
• Compliance with Highgate Hotel Standards and regulations to ensure safe and efficient hotel operations.
• Identify problem areas, maximize productivity, and assist in implementing solutions.
• Effective problem‑handling: anticipate, prevent, identify, and solve issues as necessary.
• Ability to understand and apply complex information from various sources to meet objectives.
• Willingness to cross‑train in other hotel‑related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
• High School diploma or equivalent and/or experience in a hotel or related field preferred.