IT Service Desk
American Business Solutions Inc. · Nashville, TN · 1 wk ago
On-siteInformation TechnologyContract
Requirements
- Must be able to lift at least 50 pounds.
- IT Call Center Experience preferred - Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required
- Printer Administration and Troubleshooting - Server Print Queue, and local Queues
- Active Directory Management - Able to navigate Different OUs - Able to look up attributes - Able to reset password and unlock accounts.
- iOS Management, Support, and Deployment - Setting up new phones/Ipads - Resetting iTunes accounts - Resetting network settings - Backup/Restore device data
- Video Conferencing - Cisco WebEx - MS Teams - Cisco Presence video solutions
- Network troubleshooting - Internal vs external - VPN - LTE - Wifi
- Application Troubleshooting - Account permission - Compatibility settings - Browser vs installed
- Remote support - MSRA - RDP - TEAMs - Webex
- Hardware Deployment
- ServiceNow - Ticket management - Ticket assignment