IT Service Desk

Job Title: IT Service Desk – Location: Renton, WA

About the role

Our client is seeking an IT Service Desk professional to join their team. As an IT Service Desk technician, you will be part of the support operations supporting onsite end users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive attitude, which will align successfully in the organization.

Responsibilities

• Provide onsite desktop and technical support to end users in a fast-paced environment
• Troubleshoot hardware, software, and connectivity issues efficiently
• Perform device deployments, workstation setups, and hardware onboarding processes
• Support Microsoft 365 applications and assist users with account management
• Manage Active Directory user accounts and support Multi-Factor Authentication (MFA) issues

Requirements

• At least 3+ years of Service Desk, Desktop Support, or End User Support experience
• Strong troubleshooting skills across Windows devices and common IT issues
• Experience with Active Directory, Microsoft 365, hardware deployment, and mobile device troubleshooting
• Ability to work independently with minimal supervision
• Excellent communication and customer service skills

Benefits

• Opportunity to support a dynamic onsite environment in Renton, WA
• Gain experience working with Microsoft 365 and Active Directory in a corporate setting
• Collaborate with a dedicated IT support team and broaden your technical skills
• Work in a role that values independence and proactive problem-solving

Pay

$15-30 per hour W2